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  • Ivyland, PA 18974

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Customer Service Associate

MSC Industrial Supply • Ivyland, PA

Posted 5 days ago

Job Snapshot

Full-Time
Other Great Industries
Other
1

Applicant

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Job Description

BRIEF POSITION SUMMARY:
  • The Inside Account Executive answers inbound calls to sell MSC products in accordance with MSC Culture and Customer Service Standards.
DUTIES and RESPONSIBILITIES:
  • Exercises independent judgment to answer inbound calls to sell MSC products in accordance with MSC Culture and Customer Service Standards.
  • Resolves customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates to locate the most effective sources of information.
  • Guides less experienced branch associates to resolve customer issues, increase product knowledge, and promote MSC Culture.
  • Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation.
  • Communicates customer concerns to management to ensure the most effective and lasting problem resolution.
  • Builds customer relationships via exceptional levels of service to ensure customer satisfaction and retention.
  • Works closely with vendors to produce quotes, expedite orders, locate sources for product, and arrange product training.
  • Supports outside sales representative in various branch activities.
  • Resolves more complex credit and collections issues to enhance customer service.
  • Identify and upsell MSC products where applicable to satisfy customer needs.
  • Recommend team sales process improvements to drive profitability for each customer order.
  • Utilize WEBSOE and Salesforce.com software to increase sales and fuel customer satisfaction.
  • Provides customer service using all tools available including, but not limited to, email and the Internet.
  • Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
  • Participation in special projects and performs additional duties as required
EDUCATION and EXPERIENCE:
  • A High School Diploma or the equivalent.
  • 2+ years inbound/ outbound telephone sales, outside sales, or customer service experience required.
  • Industry experience preferred.
SKILLS:
  • Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.
  • Knowledge of basic arithmetic and MSC-like products and the commercial procurement process is preferred.
  • Excellent customer service and sales skills are required.
  • The ability to work a varying schedule required.
  • Excellent verbal and written communications skills are also required.
OTHER REQUIREMENTS:
  • A valid driver’s license is required.
  • The ability to lift up to 50lbs may be required based on branch location (not all branches)

Job ID: 18007BR
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