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Client Support Product Engineer

Spartan Motors, Inc. Bristol Full-Time
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SUMMARY:
Position will report to the Manager of Customer Service. Individual will be supporting Utilimaster key clients in a technical support role..
The individual will have a solid understanding of field issues that should be corrected, relationships with our key clients, and a strong foundation of relationships with operations, quality, parts, purchasing, and our engineering team. Individual will also be responsible to maintain communications in regards to Salesforce cases, PSR implementation and closure.

JOB RESPONSIBILITIES:
•Join an experienced team of field support managers (15+ years of experience). Partner with operational team members to identify solutions to unit down and mission disabling field events. Work in a fast paced and rich environment to provide support to the fleet managers from the largest fleets in the nation.
•Meet with cross functional teams (production, engineering, purchasing, quality, etc) to identify solutions to field issues and design field solutions (part, kit, etc) to resolve the root cause of the failure.
•Develop field solutions to common issues, support technical publications personnel in authoring documents that provide self-help instructions to field issues.
•Work with mentor (experienced design engineer) to learn SolidWorks systems within Utilimaster. Complete special design project to graduate from rotational engineer program.
•Become an ambassador of the customers to recommend product enhancements and performance improving field kits that our clients need to support their daily operations.
Communicate with clients directly on the phone troubleshooting solutions
Client Support Product Engineer Responsibilities
•Embrace and support Utilimaster Corporate policies and procedures

•Be able to solve manufacturing and assembly problems utilizing problem solving techniques and methodologies.
•Create Engineering tree (task list) to comply with Customer / vehicle specifications
•Create solids model to correspond with engineering tree
•Pull ECN numbers and start the ECN process, corresponding with Engineering tree.
•Determine effectiveness of the engineering solutions, understanding un-intended consequences to manufacturing processes, tooling and option capability.

•Coordinate effective date of engineering solution
•Initiate changes to drawings, solids models and bills of material
•Effectively utilize Aurora to research product/spec history and structure, where used on component parts, and product compatibility.

QUALIFICATIONS:

MECHANICAL
•Understand the metal fabrication, forming, tolerances and capabilities within our facilities and within our industry.
•Understand extrusion process
•Understand vehicle design, testing and certification process

ELECTRICAL
•Understand 12-volt electrical systems for automotive applications
•Understand design and fabrication techniques common in the electrical appliance and harness fabrication business for our industry
•Understand the electrical codes and standards for wiring and circuit design
•Understand vehicle design, testing and certification as it pertains electrical and HVAC systems

EDUCATION AND OTHER REQUIREMENTS:
(Select education and/or other certifications that may be either required or preferred to perform the job)

Degree TypeRequired/PreferredArea of Study
Bachelor's Degree
Preferred
Engineering

Certificates / CertificationsRequired/Preferred

Functional Experience3 - 5 Years

Describe Experience Required:Bachelor’s in Engineering or equivalent work experience.

Management ExperienceN/A

Approximate Number of ReportsZero

Additional Requirements
•Working knowledge using Solid Works and AutoCad Design Software
•ANSI-Y14.5 geometric dimensioning and tolerance.
•Proficiency in PC based word processing and spreadsheets
•Working knowledge of regulatory requirements for delivery vehicles

WORK ENVIRONMENT:

Operate a vehicle:Occasionally
See:Frequently

Operate heavy equipment:Occasionally
Hear:Frequently

Operate small equipment:Occasionally
TalkFrequently

Handle power tools:Occasionally
Write:Frequently

Operate production machinery:Occasionally
Isolated with minimal support:Frequently

Operate office equipment:Frequently
Work in all weather conditions:Occasionally

Eye/hand coordination:Frequently
Requires extended hours:Occasionally

Physical movement (pushing, pulling, bending, lifting, standing):Occasionally
Inside work area:Frequently

*This job description is intended to outline those functions typically performed by individuals assigned to this classification. This description is not intended to be all-inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility. Spartan Motors reserves the right to change or assign to this position as required.

Spartan Motors Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
 

Skills required

Negotiation
Product Quality Assurance
Quality Assurance
Analysis
Process Development
Computer Aided Design

Location

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Client Support Product Engineer
Estimated Salary: $110K
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Job ID: TF11789

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At Spartan Motors, understanding and planning for the road ahead is our business. Financial pressures are intensifying, budgets are tightening and productivity must be continually increased. At the same time, new technologies are forcing everyone to reconfigure old models and customize better and faster in order to stay competitive with relevant products. In today’s rapidly changing environment, companies are vulnerable unless they can offer better value, a new solution and more productivity.

At Spartan Motors, we understand that better than most. In our 41-year history, we’ve had to adjust to a changing climate as well. As one the largest vehicle-specific engineering, manufacturing, assembly, and service companies in the world, we challenge ourselves to know more, offer more, and apply more, so our customers get more. Our driving philosophy is to always improve our customers’ end game, and we charge every person who works here to contribute to that goal as well.

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