Position will report to the Manager of Customer Service. Individual will be supporting Utilimaster key clients in a technical support role..
The individual will have a solid understanding of field issues that should be corrected, relationships with our key clients, and a strong foundation of relationships with operations, quality, parts, purchasing, and our engineering team. Individual will also be responsible to maintain communications in regards to Salesforce cases, PSR implementation and closure.
•Join an experienced team of field support managers (15+ years of experience). Partner with operational team members to identify solutions to unit down and mission disabling field events. Work in a fast paced and rich environment to provide support to the fleet managers from the largest fleets in the nation.
•Meet with cross functional teams (production, engineering, purchasing, quality, etc) to identify solutions to field issues and design field solutions (part, kit, etc) to resolve the root cause of the failure.
•Develop field solutions to common issues, support technical publications personnel in authoring documents that provide self-help instructions to field issues.
•Work with mentor (experienced design engineer) to learn SolidWorks systems within Utilimaster. Complete special design project to graduate from rotational engineer program.
•Become an ambassador of the customers to recommend product enhancements and performance improving field kits that our clients need to support their daily operations.
Communicate with clients directly on the phone troubleshooting solutions
Client Support Product Engineer Responsibilities
•Embrace and support Utilimaster Corporate policies and procedures
•Be able to solve manufacturing and assembly problems utilizing problem solving techniques and methodologies.
•Create Engineering tree (task list) to comply with Customer / vehicle specifications
•Create solids model to correspond with engineering tree
•Pull ECN numbers and start the ECN process, corresponding with Engineering tree.
•Determine effectiveness of the engineering solutions, understanding un-intended consequences to manufacturing processes, tooling and option capability.
•Coordinate effective date of engineering solution
•Initiate changes to drawings, solids models and bills of material
•Effectively utilize Aurora to research product/spec history and structure, where used on component parts, and product compatibility.
•Understand the metal fabrication, forming, tolerances and capabilities within our facilities and within our industry.
•Understand extrusion process
•Understand vehicle design, testing and certification process
•Understand 12-volt electrical systems for automotive applications
•Understand design and fabrication techniques common in the electrical appliance and harness fabrication business for our industry
•Understand the electrical codes and standards for wiring and circuit design
•Understand vehicle design, testing and certification as it pertains electrical and HVAC systems
EDUCATION AND OTHER REQUIREMENTS:
(Select education and/or other certifications that may be either required or preferred to perform the job)
Degree TypeRequired/PreferredArea of Study
Certificates / CertificationsRequired/Preferred
Functional Experience3 - 5 Years
Describe Experience Required:Bachelor’s in Engineering or equivalent work experience.
Approximate Number of ReportsZero
•Working knowledge using Solid Works and AutoCad Design Software
•ANSI-Y14.5 geometric dimensioning and tolerance.
•Proficiency in PC based word processing and spreadsheets
•Working knowledge of regulatory requirements for delivery vehicles
Operate a vehicle:Occasionally
Operate heavy equipment:Occasionally
Operate small equipment:Occasionally
Handle power tools:Occasionally
Operate production machinery:Occasionally
Isolated with minimal support:Frequently
Operate office equipment:Frequently
Work in all weather conditions:Occasionally
Requires extended hours:Occasionally
Physical movement (pushing, pulling, bending, lifting, standing):Occasionally
Inside work area:Frequently
*This job description is intended to outline those functions typically performed by individuals assigned to this classification. This description is not intended to be all-inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility. Spartan Motors reserves the right to change or assign to this position as required.
Spartan Motors Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Product Quality Assurance
Computer Aided Design