The Community Banking Technology job family provides day-to-day management for various banking systems. This role will provide support for analysis, implementation, testing and configuration for the core banking system and its multiple interfacing applications. This position partners and supports Retail Banking, Treasury Management and other business units as well as third level support for front line employees. This position will include after hours or weekend support.
System Administration and Monitoring:
Provides software support through upgrading, patching, trouble shooting, and installation.
Maintain a working knowledge of all systems utilized by team.
Perform testing and monitor for quality assurance.
Coordinates product installations with an implementation schedule.
Provides technical and product support to product owners and bank personnel.
Responsible for documenting, tracking and reporting on all outstanding vendor issues
Identify trends and patterns of outstanding issues, reporting to the vendor and/or various teams as necessary.
Responsible for incident and problem management.
Project Delivery and System Analysis:
Provide operational expertise on process re-engineering initiatives and projects with third party vendors.
Work with various internal business partners to understand and design system solutions online and mobile banking needs.
Partner with various affiliates to understand, document, and design system solutions that provide straight through processing.
Ensure application configuration integrates with new processes and system interface designs that are part of enterprise initiatives.
Participate as a system SME in project related meetings.
Ensure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies.
Bachelor’s Degree preferably in Finance, Business Administration or Information Technology plus 3 years of experience (details listed below) – OR - 6 years of comparable work experience
3 years of experience in Banking Operations, Product Management, Systems Analysis and/or IT Systems/Application Support
Results-oriented, able to quickly sort through information
Experience working collaboratively with various groups with potentially disparate objectives and vendors
In-depth banking system & product knowledge as well as banking industry standards and federal regulations
Problem solving skills, communication and consulting skills
Must be a quick learner and able to assertively engage with resources at all levels within the organization
Proven ability to successfully manage multiple initiatives while staying on course to meet deadlines
Strong knowledge of Microsoft Office including Excel, Visio and MS Project, PowerPoint
Experience developing business processes and procedures
Ability and willingness to work extended hours and be on call for evenings and weekends
System knowledge; FiServ (Core and Mobile) products preferred
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