Schedules move-ins and coordinates with various community managers/departments
Maintains knowledge of all communication with prospective customers
Possesses and maintains a strong knowledge of the community, its benefits, and the services provided
Gets Daily Activity Sheets from the Director of Sales, and reviews
Follow-up on a timely basis with all decorators and/or subcontractors involved in the process of moving in future residents to ensure a smooth transition
Remains current on unit status and vacancy map
May be asked to host tours to give a comprehensive view of the community while addressing how specific needs of the prospective resident can be satisfied
Provides the family with all move-in paperwork and ensures that it is completed and returned within the specific time frame prior to move-in
Assists the resident and their family with the transition process through on-going communication, sensitivity and reassurance
Informs all associates of the pending move-in date and the necessary information about the resident
Maintains and protects confidentiality or resident information
Attends required community meetings and completes required reports in a neat and timely manner
Availability to work evenings and weekends if necessary
The ability to work in a safe and alert manner
The ability to take ownership for associate’s safety and the safety of the residents
Must disclose any medication that might impair associate’s ability to perform the job safely or competently.
Associates Degree in related field preferred
Proven sales track record; effective selling and closing skills
2 years prior experience in the senior care or country club environment preferred
Experience using Microsoft Office and Outlook software. Basic typing skills required
Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
Knowledge of current Federal and State laws pertaining to IL, AL, MC, communities respectively
Must be able to generate a warm, friendly and caring manner on first impression
Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the American with Disabilities Act (ADA) regulations in all aspects of the job including sales presentations and marketing materials
Must possess a passion to work with and around senior citizens
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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Harbor Retirement Associates (“HRA”) is a vertically integrated regional senior living operations and development company, focused primarily on Assisted Living and Memory Care communities, but also engaged in the development and operations of Independent Living and Skilled Nursing communities.
HRA operates 36 communities in 10 states and is continuously expanding. HRA manages over $150 million in revenue and approximately $1 billion in assets while employing 2,500+ associates.