SYKES in Las Vegas is seeking to hire people with a passion for helping people one caring interaction at a time. On the SYKES Customer Service and Technical Support Call Center team, you’ll learn all about our customers’ wants, needs, and interests before connecting them to products and solutions that make it all possible. At SYKES, we put our customers first and strive to ensure each and every call provides a fantastic experience. We truly enjoy helping people, and know you do too! If you feel like you don’t know much about these topics, not to worry! Most of our new hires don’t either, which is why SYKES offers paid training to teach you how to provide great customer support.
Our ideal candidate is awesome at the following:
A passion to help those in need; Customer Service and Technical Support Excellence
Strong desire to help and take ownership on seeing things through
Curious, with a desire to always learn more, including strong problem-solving skills
Ability to work as a team member, as well as independently with minimal supervision
Effectively communicates, both written and verbally
Troubleshoot basic and routine customer issues that are technical in nature
Ability to multi-task and adapt to changes quickly
Dependable and flexible to rotate shifts, as needed
High school diploma or GED is required, and you must be at least 18 years of age
Essential Functions/Core Responsibilities:
Assist customers with questions and problems; research and provide a resolution
Provide Technical Support to Troubleshoot issues
Solve problems that may be unstructured and require use of conceptual thinking
Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)
Listen attentively to customer needs and concerns; demonstrate empathy and build rapport
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer experience and business performance
Reasons why joining SYKES in Vegas is a GREAT idea:
Our mission: We Help People, One Caring Interaction at a Time!
Competitive base pay starting at 12.00/ hour plus monthly incentive pay based on your performance
Full benefits (medical, dental, vision, life insurance, 401K) after 90 days of employment
Paid vacation annually
Tuition reimbursement up to $5,250 annually
Continuous promotional opportunities
Family-friendly environment that harbors team work
Are you ready for the next step in your career? Are you ready to join a group of amazing people? Are you ready to care for customers like never before? Apply today to join an incredible work environment characterized by caring interactions that deliver a family atmosphere and a stellar customer service experience!
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