Cient's products and solutions are used in critical applications in process industries worldwide. Client's comprehensive product offering includes pre-insulated tubing bundles, sample conditioning equipment, specialty tubing and fittings, instrument enclosures and process analyzers used in oil and gas production, refining, petrochemical processing, power generation, pharmaceutical manufacture and semiconductor fabrication.
We are looking for an Inside Sales Engineer with Experience 2 - 3 years (5 years desired) in technical support, field service, application engineering or field related work.
Proficient with Microsoft Office and an integrated manufacturing software package such as desirable.
Good writing and verbal communication skills required. Must have the ability to pursue short and long term projects without supervision. Ability to interface and work with production, engineering and service department to provide project management for customer orders. Ability to work effectively with customers, distributors, representatives and area managers.
Knowledge of *** products and applications.
Knowledge of analytical methods relating to Client's products, environmental regulations and area classifications with process knowledge including chemical/petrochemical production and related industries.
Possess a sincere passion for meeting customer requirements and serving support and training needs of representative and distributor organization contacts.
Provide technical and sales support for customers, area managers, representatives and distributors.
Perform technical review of RFQ specifications and provide accurate and timely quote proposals per ISO procedures. Interface with customers, representatives, and distributors to gather all the technical information to meet customer requirements, including hazardous area requirements.
Provide support on all product quotes and projects, working with engineers at the factory on all non-standard equipment. Liaise with factory and customers to ensure communications are clearly defined and understood. When required, provide project management support to customers after products are ordered to ensure documentation requirements and timelines are met.
Perform technical review of orders and work with customers/distributors to resolve discrepancies.
Provide sales support for phones, faxes, order status, etc. when required.
Participate in technical sales requirements for new application of *** instrumentation and new *** technologies in new and/or existing applications.
Perform other tasks that benefit the business unit as directed.
Document customer complaints per ISO procedures
Additional duties as required.
Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
Field Service Management