Location: 2442 - Campus View, South Bend, IN 46637 Department: 10 - OFFICE SALARY Details: #CB
The Leasing Consultant is responsible for all aspects of leasing, marketing and maintaining positive resident relations of a property.
Property Leasing and Administration
Effectively show, lease and move in prospective residents; greet, qualify, tour community, and sign lease
Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining model units, and all necessary follow up needed
Completes all leasing paperwork needed prior to move-in
Assisting with lease audits, walking units and turn process
Maintain accurate prospect traffic and leasing data, responding to prospect leads within 24 hours.
Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed leasing goals
Perform various administrative tasks as needed
Deal with resident complaints, concerns, and requests to ensure resident satisfaction
Assist in developing and implementing resident retention programs (i.e. resident functions, special promotions, monthly newsletter, etc.)
Contribute to the general upkeep and cleaning of office, common areas and model
Marketing & Outreach
Assist in implementing annual marketing plan outreach
Review and assist in completing market survey/analysis on a continual basis to generate ideas and formulate plans
Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report
Customer & Resident Relations
Manage excellent customer service and monitor service request turnaround and responsiveness
Projects a favorable image of the community to achieve property objectives and public recognition
Ensure consistency in dealing with residents on all matters
Enforce policies of the community that are delegated by immediate supervisor
High School Diploma or Equivalent
Ability to understand and perform all on-site software functions; basic computer skills required.
Must have basic knowledge of Fair Housing Laws and OSHA requirements.
While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.
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Job ID: 3002
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