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Patient Access Associate 2 at Inova Health System

Patient Access Associate 2

Inova Health System Ashburn, VA (Onsite) Full-Time
As a Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling. To help achieve our mission, you will ensure patient safety by demonstrating effective problem solving and effective communication skillsets. Engaging in active listening when dealing with a customer complaint is of vital importance.

Job Responsibilities

* Expresses sincere concern and empathy when dealing with customer complaints.
* Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
* Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
* Identifies and communicates payroll authorization and referral requirements to patients.
* Explains insurance benefits and patient liability by using appropriate communication methods/styles.
* Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
* Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
* Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.
* Other duties as assigned.


High School Diploma or GED

One year of healthcare patient access experience or one year of experience in healthcare revenue cycle

Or bachelor's degree in lieu of experience.

Additional Requirements

If hired or transferred into an Ambulatory setting, team member is expected to successfully complete Inova Service Excellence Training within three months of hire/transfer date.

Recommended Skills

  • Electronic Medical Record
  • Leadership
  • Nursing
  • Hospitalization
  • Diseases And Disorders
  • Training
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Job ID: 2473332808

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