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Customer Service in West Chester,Ohio
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Customer Service Associate Representative (Non-IT)

Integrated Resources, Inc Hamilton Contractor
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Job Title: Customer Service Associate Representative
Location: Fairfield, OH, 45014
Duration: 6 Months
 
Job Description
  • Perform customer service and prescription benefit specialist duties to resolve customer service issues, ensure members optimize their prescription benefit plans and assist pharmacists in improving patient care by asking scripted questions to clarify potential gaps in care.
  • The vast majority of duties involve outbound patient telephone outreach.
  • Perform data entry and use software programs.
  • Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
  • Must document all calls and evaluate each account to determine if further research is necessary. Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner.
  • Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.
  • Requires close attention to accuracy, performs independently, subject to practices and procedures
 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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$53K
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Customer Service Associate Representative (Non-IT)
Estimated Salary: $64K
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Job ID: 19-12164

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