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Company Contact Info
- Sioux City, IA
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Site Service Representative - Parts Management
Advanced Technology Services, Inc. • Sioux City, IA
Posted 19 days ago
- Serving as the primary interface between the company and the customer at the site
- Identifying and implementing processes to manage the customers' repairable parts program
- Providing on-site customer service to meet the needs of the customers and other internal departments
- Identifying and developing opportunities to grow and expand ATS service with the customer
- Expediting and following up on orders with both internal and external suppliers
- Scheduling, dispatching, and tracking repair activity from inception to close on scheduling software
- Providing internal and external customer inventory support as needed
- Picking up and/or disbursing inventory, equipment, and parts
- Tracking repair cost and savings
- Documenting activity in appropriate reporting format, including 3-up and/or 4-up charts
- Tracking and capturing of warranty claims
- Creating, organizing, and maintaining a warranty claims database
- High School Diploma or GED
- Previous experience working in a factory environment
- Strong customer service skills
- Basic sales and persuasion skills
- Ability to recognize part numbers and to distinguish among different types of parts on a basic level
- Proficiency with computers and basic inventory/maintenance applications
- Familiarity with process improvement methodologies, such as Six Sigma or Lean
ATS offers a competitive salary and benefits program which includes:
- Medical/dental plans
- Prescription drug program
- Vision plan
- 401(k) with company match
- Tuition reimbursement
- Flexible spending account