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IT Director, System Transformation Operations at Brightspeed

IT Director, System Transformation Operations

Brightspeed Charlotte, NC (On Site) Full-Time
Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

IT Director, System Transformation Operations

We have an exciting opportunity for an accomplished leader to join our growing team and help lead our business and technology transformation. If you are a seasoned technology leader with experience in Telecommunications, Billing Support Systems stacks, Operational Support Systems stacks, field operations, network engineering, and the transformational journeys of these traditional systems toward cutting edge technologies and platforms. In this exciting role, you will be challenged with the opportunity to re-imagine every aspect of the customer experience from sales and ordering through fulfillment, assurance, and the billing lifecycle.

Our ideal candidate is someone with seasoned merger and acquisition experience, someone excited about re-imagining and evolving a business through technology and product simplification. We are looking for entrepreneurs at heart, who have the depth of experience in bringing business transformation into reality.

As the Director, System Transformation Operations, your responsibilities will include:

  • Lead small to complex business initiatives across all phases of the telecommunications customer lifecycle to deliver best in class customer experience
  • Identify the opportunities to improvise the process and system flows and deliver it
  • Lead teams of cross functional teams to deliver amazing transformation across B2C and B2B journeys
  • Manage software licensing, software development and managed services contracts to successful completion
  • Conduct impact assessments and feasibility studies for various solution and labor approaches geared toward business and technology transformation
  • Collaborate with interfacing teams, define target dates for testing and ensure end to end robustness of technology and business transformation plans and programs
  • Manage operational and program level budgets in-year and across multi-year programs
  • Manage communications across business and technology teams to deliver world class transformation on a scale and timeline never seen before
  • Work with business partners to build real product simplification plans that enable business and technology transformation
  • Assess project risk, provide accurate timelines, proactively act, and ensure robust development performance and stability in production
  • Adopt Agile, DevOps and other enablers to improve the effectiveness of project delivery
  • Communicate project progress, status, risks, issues etc. to management. This includes providing status on a recurring basis as well as for special circumstances
  • Tracks industry trends and leverage to drive innovation and solution excellence across various functional domains



  • Bachelor’s Degree in Computer Science/network technology/ engineering or equivalent
  • 10+ years of experience in leading technology teams with preferably 5+ years of experience in telecom domain
  • Extensive experience in and around telecom solutions, system stacks and operational needs
  • Extensive experience in vendor management across multiple agreements and arrangements for both software and service support
  • Experience in leading large programs spanning technology, business operations and customer life cycle
  • Ability to understand and explain complex technical information
  • Collaborative, team builder with strong communication skills, ability to negotiate, often at higher levels
  • Experience managing a team of employees and consultants to drive solution delivery
  • Project management skills
  • AGILE development experience

Additional Information


We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play, and connect!

We Offer Competitive Compensation And Comprehensive Benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

Recommended Skills

  • Agile Methodology
  • Assessments
  • Billing
  • Customer Experience
  • Dev Ops
  • Feasibility Studies
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