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Government Call Center Representatives

Kelly Services Johnstown, PA Full-Time
$13.70/ hour
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NOW HIRING / EXCELLENT CAREER OPPORTUNITIES Customer Service Representatives in both Richland and Ebensburg locations !!! Full time Great Paying Job for qualifying individuals. Experience Not Necessary. Now hiring several Customer Service Representatives to work in our call center addressing the needs and service members who sacrficed so much for us!!! These positions are Monday through Friday, second shift (2:30 pm - 11:00 pm) starting at $13.75 / hour. No weekends !! Paid on the job training is provided. The Behavioral Health Veteran Representative serves by assisting Veterans and their household members or caregivers with questions and referrals related to medical services. ESSENTIAL JOB FUNCTIONS: Answer incoming calls from Veterans and household members to explain program offerings, eligibility and/or provide health referrals and authorizations Act as an initial contact for FAQs, provide referral guidance and appointing process Input accurate information and call tracking for each inbound or outbound call in appropriate contract-dictated case management systems Conduct follow-up and customer satisfaction surveys on cases as needed / directed Apply online and send your resume to [ Email removed ] - URL blocked - click to apply. You may also call [ Phone number blocked ] - || for more information.
Required Knowledge, Skills, and Abilities: High School Diploma or GED Excellent customer service skills as well as a strong desire to assist Military Service Members and Veterans Strong interpersonal, written and verbal skills Excellent telephone etiquette and friendly demeanor Detail oriented Proficient in Microsoft Office Suite Amiable personality with team player attitude Call center experience is helpful but not required.

Recommended skills

Case Management Systems
Military Services
Attention To Detail
Customer Service


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This salary was provided in the Job Posting.
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Government Call Center Representatives
$13.70/ hour
Estimated Salary: $70K
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Job ID: US5126RG_28529528


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