OVERVIEW In this role you will be responsible of taking inbound calls and responding to the customers' requests including placing orders, suggesting additional products/promotions, addressing order concerns, and researching customer issues. As brand ambassadors of the organization, you have an important role in retaining and building new customers!
Shift: Tuesday-Saturday OR Sunday-Thursday 12:30 -9:30pm 2:30-11pm 3:30-12pm
KEY RESPONSIBILITIES *Support Net Promoter Score Goal by demonstrating professionalism, driving to one call resolution and treating every customer with a friendly smile! *Drive and achieve Key Departmental Metrics: *Deliver the correct scripts, suggesting add-on items, and providing customers with promotions. *Maintain and effectively articulate a thorough knowledge and skill base for products, policies, procedures, and computerized information systems. *Average Handle Time: Drive to efficient and effective sales and service calls. *Demonstrate professionalism and flexible to scheduling needs of the changings needs of a 24/7 retail environment. *Attend team meetings, complete ongoing Lessonly training and support other areas of the department as needed.
QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES *High School diploma or GED *Minimum six months sales, customer service or related experience *Professional, flexible and positive team player that is self-directed and self-motivated *Familiar with keyboard and basic computer skills-including using Windows based programs, navigating the Internet, and willing to learn new technologies *Excellent interpersonal skills and strong telephone etiquette, including the ability to communicate, use decision-making skills and other resources, and resolve conflict in a professional manner *Excellent time management and multi-tasking skills and ability to work in a fast-paced environment
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