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Customer Service Representative

Manpower Eden Prairie, MN Full-Time
$15,000.00/ year
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In this role you will be responsible of taking inbound calls and responding to the customers' requests including placing orders, suggesting additional products/promotions, addressing order concerns, and researching customer issues. As brand ambassadors of the organization, you have an important role in retaining and building new customers!

Shift: Tuesday-Saturday OR Sunday-Thursday
12:30 -9:30pm

*Support Net Promoter Score Goal by demonstrating professionalism, driving to one call resolution and treating every customer with a friendly smile!
*Drive and achieve Key Departmental Metrics:
*Deliver the correct scripts, suggesting add-on items, and providing customers with promotions.
*Maintain and effectively articulate a thorough knowledge and skill base for products, policies, procedures, and computerized information systems.
*Average Handle Time: Drive to efficient and effective sales and service calls.
*Demonstrate professionalism and flexible to scheduling needs of the changings needs of a 24/7 retail environment.
*Attend team meetings, complete ongoing Lessonly training and support other areas of the department as needed.

*High School diploma or GED
*Minimum six months sales, customer service or related experience
*Professional, flexible and positive team player that is self-directed and self-motivated
*Familiar with keyboard and basic computer skills-including using Windows based programs, navigating the Internet, and willing to learn new technologies
*Excellent interpersonal skills and strong telephone etiquette, including the ability to communicate, use decision-making skills and other resources, and resolve conflict in a professional manner
*Excellent time management and multi-tasking skills and ability to work in a fast-paced environment


Recommended skills

Interpersonal Skills
Computer Literacy
Time Management
Team Working
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Job ID: USA_504959


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