Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Mbq75c6szh38x3vc6yj

Program Manager 2 - Documentation

eXcell Redmond Contractor
Apply Now
At eXcell, you’re more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join eXcell!
 
This Program Manager role has responsibility for preparing and project managing the review and distribution of customer facing and partner facing communications resulting from their product purchase and usage information. The role will also require the candidate to prepare readiness content supporting new product launch activity. Key skills include excellent written and oral communications, the ability to collaborate well with other teams, core project management skills, and the ability to work independently. 
 
Primary Responsibilities:
  • Execute on / send enterprise billing communications
  • Drive ad hoc communications
  • Own customer messaging on the Enterprise Portal including notification content and email templates
  • Develop and manage Enterprise Help files
  • Create readiness documentation for new features / releases
  • Manage / update process documentation for Business Operations Communications
  • Own end of lifecycle communications process for customers and account teams
Basic Qualifications:
  • BA / BS degree
  • 5+ years of relevant business experience
  • 5+ years proven, complex project / program management experience
  • Strong leadership skills with proven ability deliver results without direct influence
  • Strong qualitative data analysis skills
  • Strong aptitude for managing multiple issues / projects with multiple dependencies without requiring direct oversite in a fast-paced environment
  • Ability to understand complex technical tools / concepts and simplify them in written documentation for the user community
  • Process improvement – passion for making things work more efficiently
  • Strong verbal and written communication skills
  • Highly organized with great attention to ensure required details are not overlooked
  • Results and action oriented – makes sure the job gets done on time
  • Working ability to remain effective under stress and respond to pressure in a manner acceptable to others and to the organization
  • Relationship building skills, maturity, high degree of self-confidence
  • Customer focus and ability to gather impressions and incorporate feedback
  • Strong cross-group communication, collaboration, negotiation, and leadership skills
  • Reliable and responsible
Preferred:
  • Master’s degree, MBA, or equivalent
  • Technical or user documentation experience
  • Prior experience in a communications role
  • Familiarity with cloud computing platforms
  • Familiarity with REST API, C#, Kusto, ADF, SQL, Cosmos, and/or PowerShell
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **URL blocked - click to apply™ Supports Equal Employment Opportunity** URL blocked - click to apply™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit URL blocked - click to apply.
 

Recommended skills

Self Motivation
Operations
Communication
Leadership
Analytical
Program Management
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 19-02229

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

To provide exceptional IT talent and scalable staffing solutions that enable our clients to be more agile and productive.

View the full profile