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  • 511 Huntmar Park Drive
    Herndon, VA 20170

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Ecommerce Customer Service Representative

Beacon Roofing Supply, Inc • Herndon, VA

Posted 15 days ago

Job Snapshot

Building Materials

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Job Description

Ecommerce Customer Service Representative

Herndon, VA (Washington D.C.)  

Beacon Roofing Supply, Inc. is one of the largest distributors of residential and non-residential roofing and complementary building products in North America. Beacon currently has over 550 locations in 50 US states and 6 Canadian provinces and more than 8,500 employees. We are known throughout the building supply industry for having quality people, quality service and quality building products.

Beacon Roofing Supply is publicly traded on the NASDAQ stock market under the symbol BECN. In June of 2006, Beacon Roofing Supply was named to the NASDAQ Global Select Market.


eCommerce is a thriving part of Beacon’s business growth and our product catalogue team is essential to its success. The primary responsibility of the eCommerce Customer Service Representative is to provide superior customer service to internal sales team and external clients. This person should be inquisitive, energetic, hard-working and committed to understanding and solving customer issues and questions. This person is expected to learn all aspects of Beacon’s eCommerce product offering, including ability to purchase online and track deliveries for construction jobs. This person will be expected to lead demos and trainings for internal employees and external customers.

Duties and responsibilities 

  • Respond to queries in a timely and accurate manner via phone, email, and chat
  • Troubleshooting customer & rep inquiries
  • Work with local branches and other departments to solve customer queries
  • Follow up with customers to ensure their technical issues are resolved
  • Create accounts for customers and grant access to accounts to field reps
  • Assist customers and internal employees with technical guidance
  • Training of eCommerce platform for customers and internal employees
  • Perform other duties as assigned



  • Delightful disposition and superior listening skills
  • Strong analytical skills and attention to detail
  • Must be able to multi-task while always ensuring customer is first priority
  • Should be comfortable with technology (i.e., excel, chat functionality)
  • Exceptional interpersonal, organizational and communication skills 
  • Strong sense of ambition, self-motivation and self-discipline
  • Ability to work both independently and in a team setting
  • Bachelors or Associates Degree preferred



Job ID: 1001506
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