Customer Care Operation Project Administrator

Customer Care Operation Project Administrator

Apply locations: Ridgefield Park, NJ; Warren, NJ; Edison, NJ; Linden, NJ; Woodcliff Lake, NJ

Time type: Full time

Posted on: Posted 3 Days Ago

Job requisition id: JR100732

The primary objective of this position is to support SEA Customer Care CE Operation Project/Program Management activities including project plan creation, resource planning, and project status monitoring & reporting. The goal of the Project/Program Manager is to support on-time, in-scope/budget projects. In order to achieve the highest project performance, the person in this position is expected to maintain effective communication with key stakeholders and leaders within the division and cross-divisionally where applicable. Also, require advanced PowerPoint skills with capability of storytelling visually.

1. Manage 4-7 ongoing projects portfolio within the Consumer Electronics Operation.
2. Support business leads in the creation of project plans, deployment & handover plans, resource plans.
3. Ensure that all projects have required documentation as they move through the project tollgates.
4. Collaborate with program developers and business leads to keep project in scope.
5. Communicate to leadership on project status and escalation/decision points.

1. Education - Bachelor’s Degree; MBA or Masters-level degree a plus but not required (or equivalent experience).
2. 4+ years hands-on project management experience with budgets >$50K.
3. 4+ years strategic planning and project development experience.
4. Experience communicating with mid-level to top-level leaders (status reports, emails, presentations, in-person meetings).
5. Working knowledge of Project Management Fundamentals, Documentation practices, and systems.
6. PMP certification a plus, Six Sigma certification a plus.
7. Experience working in a global organization a plus.

1. Excellent verbal and written communication skills.
2. Client service driven with excellent relationship management skills.
3. Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders.
4. Team oriented, but able to work independently and manage multiple tasks.
5. Self-directed, self-motivated and results-oriented.
6. Exceptional skills in Microsoft Office, including Project, Excel, PowerPoint and Word.

1. Advanced proficiency on PPT and Excel; must be tech savvy & have attention to detail – will do regular reporting of insights to leadership.
2. Business Operations & Customer Care centric mindset/experience (preferred industries are customer experience driven industries such as Healthcare for example); looking for some type of change management/transformation project experience.
3. Must be able to drive their own process – design processes and planning of projects while identifying gaps; projects are fast-moving so they must be able to work with ambiguity & pace of the environment.