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Member Services Representative

ITAC Solutions, LLC • Mountain Brook, AL

Posted 1 month ago

Job Snapshot

Full-Time
Other Great Industries
Customer Service

Job Competition

75+

Applicants

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Job Description

ITAC Solutions is assisting in the search for multiple Member Services Representatives to join a fantastic team in Birmingham.

What you’ll be doing (duties of this position):

  • Answering high volume of inbound phone calls
  • Resolving any customer questions or issues quickly and accurately 
  • Handle complaints from start to finish with professionalism
  • Provide information regarding company programs and services
  • Perform computer file maintenance necessary for opening and closing of accounts, as well as changes in member account information

What you’ll need to be considered (requirements):

  • Strong communication skills and excellent phone etiquette
  • Good decision-making ability and problem-solving skills
  • Strong organizational skills and attention to detail

What could set you apart from the rest (preferred skills / experience / knowledge):

  • Call center experience preferred 
  • Background in healthcare/pharmacy
Job ID: BHJOB8234_23645
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