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Company Contact Info

  • Melrose Park, IL 60164
  • Mariela Islas

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Inside Sales / Customer Service Representative

Kelly Services • Melrose Park, IL

Posted 26 days ago

Job Snapshot

Full-Time
Travel - None
$16.00 - $22.00/Hour
$16.00-$22.00 Per Hour
Other Great Industries
Hospitality - Hotel, Admin - Clerical, Customer Service

Job Competition

72

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Job Description

Kelly Services is hiring! We are in search of Inside Sales Representatives and Customer Service Representatives in the Northlake area. These positions are possible temporary to hire. Do you have a smile in your voice? If so we want to hear from you! We are hiring for the following positions: Customer Service Representatives: Receiving inbound calls from customers. $16 - $18/hr Inside Sales Representatives: Making outbound sales calls. $18 - $20/hr National Account Representatives: Advanced level data entry required. $20 - $22/hr Job Details: - Offer suggestive sales of products, programs and promotions - Qualify prospects and sales leads to determine customer needs - Generate new and repeat sales for assigned accounts by providing product and technical information in a timely manner - Ensure satisfactory customer experience through accurate order entry - Provide product information, track orders and problem resolution - Complete new account set-up - Perform account maintenance for existing customers - Update and verify customer information for order accuracy - Enter orders via phone, email, and fax for house or regional customers. - Verify orders for accuracy - Determine lead times and freight methods to ensure timely arrival based on customer needs - Recommend solutions to meet customer expectation - Interact with customers, primarily via telephone and email; research and resolve issues - Track shipments, file freight claims for damaged packages and lost shipments - Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items - Contact customers according to determined scheduled to generate orders - Participate and assist with various department projects (i.e. surveys, sales blitz, lead generation, etc). EDUCATION & EXPERIENCE 2-5 years of inside sales experience required 2-5 years of successful phone Customer Service experience required 2-5 years account maintenance Proficiency in Microsoft Word & Excel Professional appearance, voice, and demeanor Ability to sell over the phone Interested? Please call (847) 995-9350 and ask for Mary or Mariela Keywords: Northlake, inside sales, account representative, Bensenville, Franklin Park, Melrose Park, sales representative, account coordinator, Northlake, sales coordinator, Schiller Park, inside sales, customer service, account representative, account coordinator, Bensenville, Franklin Park, Melrose Park, Elmhurst, sales coordinator, inside sales, Schiller Park, customer service representative, account representative, Northlake, inside sales, Schiller Park, account representative, sales representative, account coordinator, Bensenville, Franklin Park, Melrose Park, Elmhurst, inside sales

Job Requirements

- 2-5 years of successful phone Customer Service experience required - wholesale experience preferred - Extensive computer and order entry experience - Experience in coffee industry or another specialty food product (nice, but not required) - College Degree is a plus - Accuracy and attention to detail - Demonstrate interpersonal skills and positive attitude - Accurate keyboarding and math skills - Team oriented problem solver who takes ownership of their work - Excellent communication skills, verbal and written and strong customer service skills. - Self-motivated individual with the ability to work under minimal supervision - Ability to multi-task
Job ID: US2423MI_27131850
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