Are you ready to join a global team of more than 55,000 amazing SYKES team members who focus on serving and helping our customers and each other?
EXCITING REASONS TO JOIN OUR CHAVIES, KY SYKES TEAM:
$10.25 per hour
Pay increases every 6 months up to $12 per hour
Monthly Performance Bonuses
Paid Time Off
Set work schedule so you can plan your life
Tuition reimbursement up to $5,250 annually
Medical, Dental, and Vision benefits
High School Diploma or GED
18 years of age or older
Computer skills including keyboard, mouse and multi screen navigation
Previous customer contact experience a plus
Offered candidates will be required to complete and pass a 7 year criminal background check and oral drug test
On our Call Center team, you'll learn all about our customer’s wants, needs and interests before connecting them to products and solutions that make it all possible. At SYKES, we put our customers first and strive to ensure each and every call provides a fantastic experience. We truly enjoy helping people, and know you do, too.
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
Answer inbound customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas
Confidently offer new services and/or upgrades to all customers
May be required to work in one or multiple systems and utilize multiple screens to find information and solve problems
Responsible for improving customer retention through programs and exemplary service provided to the customer
Utilizes mechanized systems to initiate and complete service orders and handle customer requests
Continually maintain working knowledge of all client products, services and promotions
Make recommendations according to customer's needs on features, accessories, upgrades and options
Utilize operational systems to process purchases of products and services
It is important to note most schedules require afternoon/evening hours and one or both weekend days
WE HELP PEOPLE, ONE CARING INTERACTION AT A TIME
We love our employees and our customers! We want you to be excited about being at work and providing solutions. Our customers rely on us to solve their problems.
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