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Customer Service Manager

Michael Page Costa Mesa Full-Time
$60,000.00 - $65,000.00 / year
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A leading services company located in Costa Mesa is seeing a talented Customer Service Manager to ensure that the department is consistently providing quality service to all customers at all times, constantly looking at new ways to improve efficiencies and the overall productivity by tracking accuracy, orders entered, and other metrics.

Client Details

  • Handles escalated issues from Zendesk chat, email, Yelp, and Google by working closely with Regional and Clinic Managers.
  • Tracks number of orders entered and maintains a monthly error log.
  • Monitors and processes order requests.
  • Resolves escalated issues.
  • Enforces company standards, policies and procedures.


  • Champion a culture of customer success

  • Demonstrate effective team management skills in actions, communication, and management practices

  • Develop, implement and maintain individual contributor KPI's that align with our best in class customer experience

  • Handle customer escalations to ensure concerns are being resolved to the utmost satisfaction

  • Lead the data collection and reporting processes for the support team

  • Develop and maintain close relationships across product management, engineering, and marketing

  • Actively improve support policies and procedures, driving improvements across the entire team

  • Plan, organize, and own the daily responsibilities of our support team

  • Monitor and follow up with reviews left by customers to ensure our customer experiences match our expectations


  • 4+ years experience in a similar role

  • A strong record of leading successful support teams and policies

  • A deep understanding of managing ticketing systems such as Kustomer, Zendesk, or Desk.com

  • Experience using research and making data-driven decisions

Job Offer

Competitive base salary, benefits


Recommended skills

Product Management
Customer Experience
Data Collection


Salary Details

Based on Job Title, Location and Skills
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Service Manager
$60,000.00 - $65,000.00 / year
Estimated Salary: $88K
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Job ID: 1393300


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