Apex Systems is currently hiring for an entry level pharmacy call center representative within the Mt. Prospect, IL area.
If you have 6+ months of call center experience and are interested in applying, please send an updated resume and a good phone number to Alison Andrews at Email blocked - click to apply.
You will be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and revivifying benefits. You will also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues.
Superb communication skills are needed in order to effectively interact with insurance companies, patients and internal partners to ensure the processing of specialty medications in a timely manner and to ensure that financial and clinical expectations are being met prior to fulfillment. If you like working in a fast-paced environment and demonstrating compassionate, genuine care for patients and customers, this job is for you!
• H.S. Diploma or equivalent
• One year experience in a customer service role
• Six months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
• Computer keyboarding skills and aptitude
The hours for this role are:
11am-7:30pm CST, Monday through Friday (available 7:30am-7:30pm CST), Training for 2 weeks- 8:30-5
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178