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Housekeeping Manager job in Fountain Hills at Marriott Vacations Worldwide

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Housekeeping Manager at Marriott Vacations Worldwide

Housekeeping Manager

Marriott Vacations Worldwide Fountain Hills, AZ Full Time
Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

JOB SUMMARY   

Supports daily shift operations of Housekeeping and, if applicable, Laundry. Ensures property guestrooms, public space and associate areas are clean and well maintained. Completes inspections and holds associates accountable for corrective actions.

CANDIDATE PROFILE

Education and Experience
• High school diploma or GED; 1 year experience in the housekeeping or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Housekeeping Operations and Budgets

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Inspects guestrooms on a daily basis.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supports and supervises in effective inspection program for all guestrooms and public space.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Ensures all associates have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Schedules associates to business demands and for tracks associate time and attendance.
• Ensures associates understand expectations and parameters.
• Observes service behaviors of associates and provides feedback to individuals.
• Celebrates successes and publicly recognizes the contributions of team members.

Conducting Human Resources Activities
• Uses all available on the job training tools to train new hires and provide follow-up training as necessary.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.
• Schedule associates to business demands and for tracks associate time and attendance.
• Ensures associates understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
• Observes service behaviors of associates and provides feedback to individuals.
• Ensures associate recognition is taking place on all shifts.
• Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
• Participates in associate progressive discipline procedures.
• Review associate satisfaction results.
• Participates in interviewing and hiring of team members with the appropriate skills.

Providing and Ensuring Exceptional Customer Service
• Sets a positive example for guest relations.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers associates to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.



Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
 

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Corrective And Preventive Actions
Training
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