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Company Contact Info
- Mahwah, NJ 07430
- James Lee/Lori Codina
- Phone: 201-258-2040
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Supervisor: Immediate Openings!
DialAmerica, Inc. • Mahwah, NJ
Posted 1 month ago
If you’re ready to build a successful and rewarding career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ, we are one of the nation's largest privately owned domestic call center companies with 20 call centers located throughout the United States.
We are currently seeking Call Center Supervisors to lead a team of Call Center Agents. You will develop, coach and manage a team of talented Agents to exceed client and company goals.
If you are looking for an exciting opportunity where you can grow your career, and if you meet our qualifications, we definitely want to talk with you. Contact us today!
Here’s just some of what we have to offer:
Medical, Dental, and Life Insurance
Paid Vacation Days
Corporate Education Reimbursement
As a Call Center Supervisor, you’ll be responsible for valuing and inspiring a team of Agents through effective and consistent leadership, relationship building, reward and recognition
Specific duties for this position include but are not limited to:
Develop and execute coaching plans based on employee need and as directed by upper management
Train, develop, and motivate your agents to exceed set performance goals
Ensure your team is meeting all Corporate, Contact Center and client expectations in all areas of performance, quality and compliance
Create and maintain a motivating and positive working environment
Utilize monitoring systems to effectively evaluate and impact performance
Our Ideal Team Leader:
Flexible scheduling to cover morning, evening, and weekend shift requirements
Deadline oriented, strong communication written, and presentation skills
Dynamic personality with a focus on customer service and motivational skills
Desire to bring out the best in your team with timely and honest feedback
Enjoys a sales driven environment, eager and motivated to learn
Dedicated to getting the job done with a sense of urgency
Unafraid to present ideas and/or question the status quo
Bachelor’s Degree in Business, Marketing or related business experience