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Customer Care Team Operations Specialist (Mon-Sun, 11:30AM-8PM)

Bob's Discount Furniture Old Mystic Full-Time
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**Internal applicants interested in this position should notify their immediate supervisor**



MAY WORK UP TO 6 DAYS IN THIS ROLE, BASED ON BUSINESS VOLUME



The Customer Care Operations Team Specialist contributes to providing quality customer service through various assignments including telephone based and clerical tasks, and supports the Customer Care call center in an efficient and highly professional manner. This role effectively applies skill and knowledge in a specialized capacity; including direction to leads and management of areas requiring attention; completes assignments accurately and in a timely manner; and ensures that own work is in compliance with applicable laws, regulations and guidelines, as detailed in policies located on Company intranet. This position reports to the Team Supervisor and/or Manager.



Job Responsibilities


  • Contributes to providing quality customer service through various assignments including telephone based and clerical tasks, supporting the Customer Care call center in an efficient and highly professional manner
  • Effectively applies skill and knowledge in a specialized capacity; including direction to leads and management of areas requiring attention
  • Completes assignments accurately and in a timely manner
  • Maintains an exceptional response rate and offers quality service according to department standards
  • Ensures tasks are well organized and follow up is conducted and completed effectively
  • Effectively utilizes tools provided to ensure job duties are completed independently
  • Develops basic knowledge of department and company practices and policies
  • Responsible for knowledge and expertise in utilizing technology and software used by the Company
  • Performs other related duties and participates in special projects as required
  • Decision Making Responsibilities:
    • Under the direct supervision of the Team Supervisor and/or Manager, work is performed independently within established policies and procedure, and is regularly reviewed
  • Financial Responsibilities:
    • This position will be required to process account transactions that may impact payment history and account balances
  • Supervisory Responsibilities:
    • This position does not have Supervisory responsibilities



Required Qualifications


  • High School Diploma or equivalent
  • Highly organized and self motivated
  • Strong written communication skills
  • Ability to make sound decisions within established policies
  • Strong computer skills and familiarity with keyboarding and Windows based programs
 

Recommended skills

Communication
Customer Service
Computer Literacy
Written Communication
Clerical Works
Decision Making
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Bob's Discount Furniture is an everyday
value-priced furniture and bedding retailer expanding rapidly across the nation
in the Northeast, Mid-Atlantic, Midwest and West Coast regions. No matter what
you spend – whether $20 or $20,000, one standard applies to everyone. The
company was founded in 1991 on the principle of providing unsurpassed values in
the middle price range.  Honesty and integrity are the hallmarks of the
"Bob's Way" of doing business - a philosophy that applies to
customer, co-worker, vendor and community
relations. 
Bob’s truly values the contributions of every associate; therefore, along
with opportunities for career 
growth we offer training, competitive compensation,
outstanding benefits and a professional, fun, fast-paced work environment. Our
continued success has created exciting opportunities for our associates to
enjoy truly rewarding careers. Our mission is to make quality and appealing
furniture attainable for everyone and to bring integrity, transparency, and a
little FUN to the furniture business. At Bob’s Discount Furniture, we have fun,
we love what we do, and it shows in our expansive growth! With our plans to
become a household name from coast to coast imagine where your career can go
with Bob’s!


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