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Collections Representative

Accounting Now Coppell Full-Time
$15.00 - $16.00 / hour
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Worldwide leader in the automotive industry is seeking a contract Customer Service Collections Representative to join their team! This is a high volume position in a fast pace environment.

Major Duties and Responsibilities

  • Achieve Annual Scorecard objective for delinquency
  • Accurate and timely handling of all inbound & outbound delinquent phone calls
  • Analyze payment history and notes from the system and clearly communicates status to the customer
  • Document all activities in accordance with established procedures in a clear and concise manner utilizing the appropriate systems and appropriate forms
  • Analyze account characteristics and negotiates with customer on acceptable arrangements to bring their account current and/or recommend appropriate solutions
  • Use appropriate collection and skip tracing tools (Nexis Lexis, extensions, due date changes, etc.) to maintain delinquencies, repossessions and losses at or below corporate objectives
  • Promptly reports/refers sensitive and complex issues to the Collection Supervisor
  • Initiate repossession procedures after other methods to bring account current are unsuccessful
  • Fulfills commitments made to customers and holds customer accountable to ensure they honor their commitments
  • Interfaces with other departments to resolve customer issues
  • Prepare miscellaneous reports, presentations and correspondence, as directed
  • Assist other Commercial Finance Group associates in the achievement of Group goals and objectives

  • Intermediate to advanced proficiency with Microsoft Excel preferred
  • Strong knowledge of Microsoft Office
  • SAP knowledge is preferred

Experience/ Educational Requirements/ Licenses or Certifications

  • B.A./B.S. degree or related work experience preferred
  • Minimum 2 years of collections experience, Commercial accounts highly preferred
  • Minimum of 3 years customer interaction experience required
  • Previous experience in a customer service/call center/collections environment helpful
  • PC keyboarding and navigation skills between various programs and systems are required

Skills required

Customer Contact
Data Entry
Clerical Works


Salary Details

Based on Job Title, Location and Skills
Below Avg. Average Above Avg.

Career Path

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Collections Representative
$15.00 - $16.00 / hour
Estimated Salary: $64K
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Job ID: 356759


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Accounting Now and SNI Financial, divisions of SNI Companies, are premier providers of staffing and recruitment services specializing in finance, accounting and banking. Our financial staffing solutions include:

  • Contract/temporary assignments
  • Contract-to-full-time hire assignments
  • Full-time placement
Founded in 1998 by former Robert Half executive Ron Smith, SNI’s commitment to professionalism is unparalleled. Our personalized service, responsiveness and precision in matching qualified candidates with rewarding job opportunities distinguish us from competitors. Through our sister division, Staffing Now, we are also able to offer a full range of recruitment services for clerical and administrative positions. With revenues in excess of $100 million, our firm ranks among the top 100 U.S. staffing companies and was recently named one of the fastest growing private staffing companies in the country by Staffing Industry Analysts. Based in Des Moines, Iowa, SNI Companies has over 40 offices in the Midwest, Northeast, Mid-Atlantic and Southeast to best serve our job seekers and clients.

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