The work of a Ramp Service Clerk / Agent includes the following: loading and unloading of cargo (mail, express, baggage, freight, and company material) on and off aircraft; the transporting of cargo between terminals and aircraft; the ramp transfers of cargo where required; the receiving, delivering, and physical handling of freight and company material, export at the designated express docks, mail and baggage in the outbound baggage room; the completion of forms and messages related to and necessary for the performance of the designated locations of the functions described. The cleaning and servicing of cabin interiors, including cockpit and lavatories; draining lavatories; checking, handling, assembling, removing and installing passenger service cabin furnishings and supplies. Transporting such furnishings and supplies to and from aircraft. Assisting in loading, unloading and racking both filled and empty drums. In addition, de-icing aircraft, clear aircraft windshields, pushout/two aircraft and related guide man functions; connect/remove ground power and ground start units. May be required to clean the exterior of aircraft with specialized cleaning fluids. May be assigned to perform routine cleaning of work areas, ramps, and facilities with or without powered equipment. May be assigned to assist in monitoring security of facility. May be assigned to do routine automotive repair; servicing and cleaning of powered and unpowered equipment.
May perform all aspects of airport and passenger service functions including: amaking reservations, preparation and issuance of tickets and itineraries, computation of fares, issuance of refunds, checking baggage, collection of excess baggage charges, providing passengers with general travel information; meets aircraft at gate or loading area, performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, checks passenger ticket for validity and lifts appropriate coupon, completes all necessary arrangements for accommodating passengers holding reservations, standbys and their luggage, determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures; performs lost and found activities, initiates tracing procedures for lost passenger articles, keeps owner informed of progress of search and returns found articles to customer, processes claims for damaged or lost baggage and personal articles and makes on-the-spot settlement of minor claims, forwards reports on larger claims to proper Company personnel, prepares and maintains required records and reports of lost and found activities; receives airfreight shipments, establishes acceptability, determines routing, classifies, computes rates and collects payments, prepares routing data, carrier releases, transfer manifest drayage documents and various domestic and international forms, maintains inventory and records of shipments accepted, warehoused, dispatched and delivered to customers. Comply with WFS site security procedures for assigned warehouse and other operations. Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.
This job is covered by a collective bargaining agreement.
Load and unload aircraft of cargo weighing up to 70 lbs. in and out of aircraft within confined cargo areas, push, pull, and position loaded containers weighing up to 3,200 lbs. on rollers with/to aircraft.
Driving vehicles with gross weights of 3,000 to 80,000 lbs. in areas congested with aircraft, moving and stationary vehicles and equipment as well as positioning vehicle up to aircraft requiring depth perception and the ability to distinguish colors, red, green, and yellow.
Engage in push-out of aircraft driving 80,000 lb. vehicle or assist by providing guide function to driver using depth perception in congested areas or speaking to cockpit during push-back procedure.
Transport cargo to and from aircraft driving 3,000 lb. vehicle using depth perception to negotiate vehicle with attached carts through congested area. Read 'off-load' sheets to determine destination of cargo.
While performing aircraft push-out and/or towing functions, engage in proper specific ground to cockpit communication via hand signals and voice commands, with and without, the assistance of sight or visual aids.
Ability to successfully communicate with others.
Ability to work in a high-noise level environment.
Ability to understand and react to verbal commands and safety warnings, with and without, assistance of sight or visual aids.
Pull, push, and lift bags weighing up to 70 lbs. onto or from a conveyor belt.
Pull water hose from stationary cabinet and connect to aircraft.
Lift, connect overhead and remove overhead, 40 lb. KVA electric cable to/from aircraft.
De-ice aircraft at heights of up to 20 - 80 ft. lifting and holding nose, spray exterior of wings and fuselage with glycol.
Ability to judge distances.
Ability to confront and question unauthorized personnel in secured areas, and report their presence to authorities as necessary.
Reports to work on a regular and timely basis.
Must be at least 18 years of age. High school diploma or GED preferred. Valid drivers license. Ability to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays, and days off. Ability to read, write, fluently speak and understand the English language.