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Forecast and Capacity Planning Analyst II job in Minneapolis at Ameriprise Financial, Inc.

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Forecast and Capacity Planning Analyst II at Ameriprise Financial, Inc.

Forecast and Capacity Planning Analyst II

Ameriprise Financial, Inc. Minneapolis, MN Full-Time
Responsible for performing analysis of historical business data, including past call and transactional volume, projected business trends and events, and other possible drivers of workforce volume to determine future workload trends and plan staffing levels as appropriate. In this role, Analysts will play a lead role and partner with business line leaders in both the call centers and back office processing areas to develop staffing capacity as well as complete more complex ad hoc workforce planning analysis requests to ensure adequate coverage to meet and exceed service standards.


  • Perform regular detailed analysis of historical business data, such as call volume and transaction data, service metrics, and other key drivers of workload volume, and develop models to aid in short- and long-term workforce and staffing planning.
  • Identify future events and other business trends that may impact workload volume, analyze the potential impact of these events to workforce capacity, and propose necessary changes to planned staffing levels to ensure future needs are met.
  • Partner closely with business line leaders in both the call centers and back office processing areas to identify call and transaction capacities and develop accurate and effective staffing models and workforce forecasts to maximize quality customer service and processing standards and financial efficiency.
  • Complete more complex ad hoc workforce and capacity analyses to ensure fact-based staffing level decision making. Communicate to business line leaders results and recommended actions as a result of analyses.
  • Mentor and coach lower level analysts on model development, implementation and data analysis.

Required Qualifications

  • Education: Bachelors degree or equivalent.
  • Experience: 3-5 years of relevant experience.
  • Excellent analytical and quantitative skills; experience with one or more forecasting software applications required, SQL/Oracle preferred.
  • 1-3 years in a forecasting analytics position required; financial services call center forecasting experience preferred.
  • Demonstrated strong communication and leadership skill; ability to work with all levels of the organization.
  • Collaborative consulting experience preferred; strong interpersonal skill required.
  • Bachelor's degree required; economics, statistics, finance, IS or related major preferred.
  • Will consider applicable call center exp. in lieu of degree.

Preferred Qualifications

Education: Degree Focus (indicate if required or preferred, and include the focus on the line below)
economics, statistics, finance, IS or related major preferred.

About Our Company

At Ameriprise Financial, we're not just in the business of helping clients with their financial goals - we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

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Job ID: 17019_16877239

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