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Communications Manager at MasterCard

Communications Manager

MasterCard St. Peters, MO (Onsite) Full-Time
CB Est Salary: $39K - $120K/Year
Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Communications Manager


Our company is growing! We're looking for a communications enthusiast who's passionate about storytelling and is experienced in positioning companies as great places to work to attract and retain the best candidates.


Mastercard is the global technology company behind the world's fastest payments processing network.? The company is a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®.? Mastercard ensures every employee has the opportunity to be a part of something bigger and to change lives.? The company believes in connecting everyone to endless, priceless possibilities.


The Mastercard communications team is focused on driving programs and activities that build, support, and defend Mastercard's reputation among key internal and external audiences The broader team has been designed to closely mirror the business and support the company's efforts in delivering world-class payments experiences.

We are looking for a driven Communications Manager with passion and creativity to help grow our Mastercard Technology positioning. This individual will support and execute the communications strategy that brings to life the Technology positioning among diverse stakeholders. Supporting programs may include the creation of employer brand assets such as videos and presentations, technology campaigns, and content for all internal and external channels and platforms. They will work closely with the VP of Communications as well as the Operations & Technology leadership team, the global Mastercard communications team, and various stakeholders. This includes HR, leaders from our businesses, Global Tech Hub teams, and our partner agencies.

Specifically, the role will focus on:

* Develop, support, and implement the Mastercard Technology Communications strategy, with supporting KPIs, to grow our employer brand.
* Develop storytelling initiatives to leverage the Business Strategy.
* Coordinate resources across multiple project initiatives and teams.
* Work as a thought partner to the Communications and Technology teams.
* Develop messaging and ensure communications materials, including key messages, Q&As, fact sheets, presentations are kept up to date.
* Research and prepare media briefing documents as needed for executives in the organization.
* Provide logistical and administrative support for Communications events, such as All Hands, Fireside chats, among others.
* Provide content strategy support for Communications plans.
* Assign, review, and work in the approval process of the content development.
* Support writing, editing and content production activities for multi-platform internal and external communications
* Develop content and assets using a clear and concise writing style that is audience appropriate
* Coordinate materials, deliverables and responsibilities between graphic designers/agencies and own team
* Proactively build, manage and strengthen trusted relationships with key tech industry influencers, including journalists, analysts, academics and others, in partnership with our product teams.
* Manage inquiries, scheduling briefings, and coordinating in-person/virtual/hybrid briefings and events.
* Compile, synthesize and report on key industry insights, competitive analysis and recommendations to senior leadership to influence business strategy and messaging development.
* Manage budgeting and measure outcomes through analytical tools.


The successful candidate must:

* A strong writer, with the ability to bring complex topics to life, simply.
* A strong project manager, with the ability to multitask multiple priorities and take end-to-end ownership of programs and results.
* Collaborative, able to work with global, diverse and remote project teams.
* A strategic thinker as well as a practical doer, comfortable with rolling up your sleeves to get things done with limited resources.
* A strategic decision-maker.
* Able to work fast, pivot and influence other stakeholders.
* Entrepreneurial in pursuing new ideas and better ways of doing the job.
* Be a creative thinker, bringing new ideas and best practices to the table
* Excellent organizational skills and demonstrated ability to handle multiple tasks simultaneously.
* Be skilled in Microsoft Office, managing website platforms (including SharePoint) and social media content
* Successfully manage stakeholder expectations and work collaboratively to deliver results with global, multi-cultural and remote project teams
* Be able to navigate stakeholder expectations and work in a fast-paced environment
* Flexible, adaptable, and able to effectively execute a range of job duties.
* Strict attention to detail and enthusiasm for collaboration.

The candidate should have the following qualifications:

* Graduate degree in communications, marketing, or relevant subject matter experience.
* 3-8 years of work experience in related field.
* An international orientation with exposure to or interest in international development.

COVID-19 Considerations

In many locations, we've implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in our NYC offices, as required by law, only individuals who have been fully vaccinated against COVID-19 will be permitted inside Mastercard offices unless a reasonable accommodation has been approved in advance.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [ Email address blocked ] - Click here to apply to Communications Manager and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Recommended Skills

  • Adaptability
  • Administration
  • Attention To Detail
  • Communication
  • Competitive Intelligence
  • Coordinating
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