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  • Kansas City, MO 64105

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Win10 Support Agent

Kforce Technology • Kansas City, MO

Posted 1 month ago

Job Snapshot

Contractor
Competitive
Insurance
Information Technology

Job Description

RESPONSIBILITIES:

Kforce currently has a client in the Kansas City, Missouri (MO) area going through a Windows 10 Migration and looking for a Win10 Support Agent. Duties Include:
  • Participate with the Windows 10 Migration
  • Address pre and post migrations troubleshooting and tasks such as building laptops, addressing migration issues local to the user's machine such as pushing software via SCCM
  • Hardware troubleshooting with laptops, docking station, screens
  • Basic understanding of networking
  • Update asset status for hardware devices
  • Adhere to the migration troubleshooting process
  • Utilize our ticketing system SNOW for incident and asset handling

Job Requirements

REQUIREMENTS:

  • 2-4 years of IT experience in a Corporate IT Environment
  • Experience with migration projects (OS preferred) in a Corporate environment
  • Is a quick learner who can learn and follow established guidelines, Incident handling and asset handling processes
  • Some experience with SCCM for package deployment
  • Able to work independently as needed with migration issues
  • Experience with Windows 10 in a Corporate environment
  • Experience with troubleshooting laptops, desktops, docking stations and monitor connections/cabling
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job ID: ITAQG1814592
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