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Experienced Travel Consultant

Travel Incorporated Honolulu Full-Time
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Every day, our travel consultants provide Over The Top travel planning services for our business customers.  This is a tremendous career opportunity for someone who loves to help others and takes pride in going the extra mile. We seek an experienced travel consultant to work as part of our team.

Our Culture
Core to our company philosophy is our dedication and devotion to providing “Over the Top” (OTT) service. We are committed to the success of our customers, our associates, our industry, and the community in which we serve. We thrive when you do. We encourage our associates to be creative and forward thinking, sharing their ideas and insights to make a difference.  

We create and foster a work environment where every associate embraces accountability and is empowered with decision-making authority. We pride ourselves on our family-feel environment.

Responsibilities Include:

  • Participates and completes on-line and classroom training for customer service, complex domestic and international exchanges, complex international and domestic fare components and reservations, and company technology.
  • Provides exceptional service and books reservations for clients.
  • Effectively communicates reservation details and fare rules to clients (verbal and written).
  • Works and builds customer relationships with clients.
  • Identifies and promotes preferred vendors.
  • Meets agent transaction and accuracy goals and customer service standards.
  • Assists clients with issue resolution.
  • May assist with training of new employees and co-workers.

Product and Software Knowledge:

  • GDS system experience required: Worldspan experience preferred (Sabre and Apollo as alternatives to Worldspan). Training in Worldspan will be provided.

Role Requirements:

  • High school education or equivalent.  Some college preferred.
  • Two to three years related industry experience working with a wide range of corporate clients.
  • GDS system experience required.
  • Strong verbal and written communication skills.
  • Basic knowledge of world geography.
  • Excellent computer and software skills.

Location / Hours:

  • Position located in Hawaii will be virtual / telework position. Company will supply all equipment.
  • Hours will include weekdays and weekends until 6 p.m. to support company's after hours needs.
Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Recommended skills

Customer Service
Travel Planning
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