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Service Appointment Coordinator Toyota of VIneland

AutomotoHR Vineland, NJ Full-Time
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Job Description: The Appointment Coordinator is expected to: Schedule service appointments and speak with customers every single day by following up over the phone after each appointment. Actively listen to customers, answering their questions, and directing them appropriately as they request. Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries. Advise maintenance recommendations. Confirm scheduled and missed appointments.Qualifications Strong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience) Strong customer service background Excellent verbal and written communication skills Punctual, reliable and eager to improve Clean driving record and valid driver’s license Accurately file receipts and permits to maintain an accurate record keeping process to ensure quick data retrieval;

Primary Duties:

Ensure maximum productivity, customer service and cost control. Achieve customer service satisfaction standards while facilitating incoming calls and traffic. Effectively greets, communicates and guides customers to appropriate departments for assistance. Reports to work on time and maintains a reliable work schedule which fosters a dependable environment for customers and team members. Effectively communicate with and perform all job duties requested by management. Communicate and help resolve customer complaints and adjustments.

Job Requirements:

Job Qualifications: High school diploma or the equivalent, preferred. One year of reception experience in a retail facility is desirable. Working knowledge of Outlook and Microsoft Office applications. One year of customer service experience. Professional communication skills. PHYSICAL


: While performing the duties of this job, the employee is exposed to weather conditions precedent at that time. Regularly required to sit, stand, talk, hear, use hands and fingers and move about facilities. Required to lift up to 10 pounds. Required vision include the ability to adjust focus. Required to operate equipment in a safe manner at all times. Perform other duties as required. To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position. Leadership- the individual demonstrates ethical and followership behaviors which promotes our dealership standards resulting in a cohesive and effective team. Compliance -- the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners. Customer Service--the individual understands his/her role in providing excellent customer service through the defined processes which promote efficiencies, fairness and cost effectiveness. Ethics/Integrity -- the individual represents tour dealership by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest. Oral Communication--the individual clearly identifies and professionally expresses issues in positive or negative situations. Planning/Organizing--the individual prioritizes and plans work activities and uses time efficiently. Quality--the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality. Dependability--the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance. Safety and Security--the individual observes safety and security procedures and uses equipment and materials properly.

Benefits Include:

  Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including: Medical, Employee discounts on vehicle purchases, parts and service Paid-time-off Comprehensive employee recognition programs. Continued training through the manufacturer. Opportunities for career advancement.  When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Love To Talk With You! Apply By Clicking The "Apply Now" Button

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Customer Service
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Job ID: 1027dg4nf4n76k26r26672


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