Receives telephone calls from field reps to place orders and answer inquiries on various issues, including orders, bills, and shipments. Issues call tags, credits, and traces customer order shipments. Interacts with Distribution Center TSMs regarding post-order inquiries. Applies customer credit card payments.
Interacts with Distribution Center TSMs regarding post-order inquiries, such as requesting shelf checks to ensure product availability. Also inquires on the status of NSI (non-stockable item) orders.
Applies customer credit card payments and/or directs payments to bank lock boxes. Also collects payments from customers contacted by the Credit department.
Contacts manufacturers for warranty and product information.
Processes order cancellations and back order cancellations.
Participates in special projects and performs other duties as required. In addition to the essential duties and responsibilities listed above, all positions are also responsible for:
- Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
- Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
Trainable position. Previous call center and/or customer service experience preferred.
Specialized Knowledge and Skills:
Data entry/typing skills required. Strong communication skills required. Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers.
Operate Cash Register
Identify Customer Need
Resolve Customer Issue