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Customer Service/Sales Support-West Allis

Henry Schein, Inc Milwaukee Full-Time
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JOB SUMMARY:
Receives telephone calls from field reps to place orders and answer inquiries on various issues, including orders, bills, and shipments. Issues call tags, credits, and traces customer order shipments. Interacts with Distribution Center TSMs regarding post-order inquiries.  Applies customer credit card payments. 
 
Interacts with Distribution Center TSMs regarding post-order inquiries, such as requesting shelf checks to ensure product availability.  Also inquires on the status of NSI (non-stockable item) orders.
 
Applies customer credit card payments and/or directs payments to bank lock boxes.  Also collects payments from customers contacted by the Credit department. 
 
Contacts manufacturers for warranty and product information.
 
Processes order cancellations and back order cancellations.
 
Participates in special projects and performs other duties as required. 
 

 
In addition to the essential duties and responsibilities listed above, all positions are also responsible for:
  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
 
 
Experience:   
Trainable position.  Previous call center and/or customer service experience preferred.
                                                                                    
Specialized Knowledge and Skills:  
Data entry/typing skills required.  Strong communication skills required.

 
 
Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
 
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers.


Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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$53K
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Customer Service/Sales Support-West Allis
Estimated Salary: $64K
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Job ID: R110136

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Henry Schein, Inc. (Nasdaq: HSIC) is a solutions company for health care professionals powered by a network of people and technology. With more than 18,000 Team Schein Members worldwide, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that improve operational success and clinical outcomes. Our Business, Clinical, Technology, and Supply Chain solutions help office-based dental and medical practitioners work more efficiently so they can provide quality care more effectively. These solutions also support dental laboratories, government and institutional health care clinics, as well as other alternate care sites.

Henry Schein operates through a centralized and automated distribution network, with a selection of more than 120,000 branded products and Henry Schein private-brand products in stock, as well as more than 180,000 additional products available as special-order items.

A Fortune 500® Company and a member of the S&P 500® and the Nasdaq 100® indexes, Henry Schein is headquartered in Melville, N.Y., and has operations or affiliates in 31 countries. The Company's sales from continuing operations reached $9.4 billion in 2018, and have grown at a compound annual rate of approximately 13% since Henry Schein became a public company in 1995.

For more information, visit Henry Schein at www.henryschein.com, Facebook.com/HenrySchein, and @HenrySchein on Twitter.

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