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  • Minnetonka, MN

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Product Owner, Constituent Experience – Minnetonka, MN or US Telecommute

UnitedHealth Group • Minnetonka, MN

Posted 8 days ago

Job Snapshot

Healthcare - Health Services
General Business, Health Care

Job Description

We'll put you in the driver's seat on vital projects that have strategic importance to our mission of helping people lead healthier lives. Yes, we share a mission that inspires. We need your organizational talents and ability to develop and implement effective, strategic business solutions through analysis of data and business processes. It's the opportunity to do your life's best work.(sm)

As the Product Owner on an Agile scrum team, this role will drive the development and adoption of key capabilities artificial intelligence / Virtual Assistant for UnitedHealthcare.  The Product Owner owns, maintains and prioritizes the product backlog for the scrum team.  They share the product vision and works closely with the Scrum Master and Delivery Manager to ensure the team delivers value to the business.

The Product Owner will be a key leader in the establishment of a UnitedHealthcare center of excellence focused on the application of machine learning and artificial intelligence to streamline and improve stakeholder interaction with UHC.  This new role will drive the practical application of artificial intelligence, enabling our member and provider service teams across lines of business.

This leader will work with key business and IT partners to develop strategic plans for the technologies impacting Member and Provider services call centers. This individual is a self-starter; with the ability to identify and pursue opportunities without being provided explicit direction. Strong presentation skills, analytic skills and a passion for improving consumer experiences using technology are essential.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Preferred Qualifications:

  • Accountable for the product backlog and prioritization of user stories with team members

  • Create business user stories

  • Practical understanding of Scrum principles and practice

  • Partners with Scrum Master in supporting Scrum Framework

  • Shares and decomposes Features into user stories (non-technical)

  • Develop a deep understanding of the customer and product needs

  • Recognized voice of the business to the team

  • Works closely with Product Manager to represent capabilities and features at team level

  • Business requirements are represented in the product backlog

  • Ensures traceability between requirements to Features to user stories

  • Review of test cases against user stories acceptance criteria

  • Periodically re-prioritize the Product Backlog based on customer feedback, market changes and business priority as communicated by the Product Manager

  • Formally accepts the user stories once all acceptance criteria are met and demo-ed

  • Actively participates in Product Backlog grooming sessions, retrospectives, defect management and project team’s release planning sessions

  • Access-able for the team to answer questions, and during Sprint planning sessions, and Daily Scrum

  • Owns the continual acceptance criteria for business value story user stories, which is Demoed by the team

Required Qualifications:

  • Bachelor's Degree or 3+ years of equivalent experience

  • 3+ years of experience with Project Management and/or Business Analysis that includes time spent systematically analyzing problems, drawing relevant conclusions, and devising appropriate courses of action

  • 1+ years of experience driving teams and management to decisions and obtaining difficult information and answers

  • 1+ years of experience working with cross functional teams

  • 1+ years of experience working with various teams simultaneously

Preferred Qualifications:

  • Healthcare insurance industry experience

  • Experience in working with Agile/Scrum work environment as a Product Owner: writing user stories, and following the development process through user story acceptance

  • Ability to effectively break down barriers to maintain progress on initiatives

  • Diplomatic with strong negotiation and conflict resolution skills

  • Adept at adjusting to changing circumstances quickly and professionally

  • Able to make quick decisions when clarification or modification is needed

  • Excellent oral, written and interpersonal communication with both technical and business audiences

  • Self-directed and able to drive detailed solutions to completion with minimal oversight

  • Detail oriented and obsessively organized

  • Comfortable driving teams and management to decisions; willing to push-back for information and answers

  • Proficiency in Microsoft Office, including Word, Excel, PowerPoint and Outlook

UnitedHealth Group is a Fortune 6 company with all the resources you'd expect from the largest networks of physicians, hospitals, health facilities and caregivers in the United States and more than 125 other countries. Join us and be inspired to do your life's best work.SM

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Product Owner, Agile, Scrum, user stories, artificial intelligence, Minnetonka, MN, Telecommute

Job ID: 2551_765726
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