Help at Home is looking to hire a Customer Service Assistant in our Intake/Sales Department out of our Horsham, PA office.
Handles telephone inquiries and expands our client base, along with departmental administrative duties. Demonstrates Help at Home’s core values by providing friendly, conscientious, and caring service.
Receives and responds to incoming calls and inquiries into agency services
Coordinates procedures to qualify potential new clients for reimbursable services:
Notifies the state to visit the potential client
Sets up a visit to the home with the Client Coordinator who will deliver information, service plan and contract
Performs proactive outreach to source new prospects:
Follows up on the existing database of individuals who have not yet contracted services
Follows up on leads
Maintains the Bolt database with results of all contacts
Performs other duties as assigned
Knowledge and Experience: 2 years of college plus prior experience with customer service or telephone sales is preferred
Personal accountability: Self-motivated; organized; maintains confidentiality; complies with all policies and procedures
Interpersonal Skills: Friendly, persistent and confident; Demonstrates the ability to function as a team member; Excellent communication skills, negotiation skills and the ability to influence outcomes
Physical Demands: Ability to sit for long periods of time and use a pc keyboard; Able to deal with stress and conflict appropriately; Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Help us improve CareerBuilder by providing feedback about this job:
Report this Job
Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to ourTrust and Site Security Team
Job ID: Ydit8hYGao
privacy and protection,
when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder
Terms and Conditions
for use of our website. To use our website, you must agree with the
Terms and Conditions
and both meet and comply with their provisions.