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Customer Service Assistant (Intake Department) job in Horsham at Help At Home

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Customer Service Assistant (Intake Department) at Help At Home

Customer Service Assistant (Intake Department)

Help At Home Horsham, PA Full Time
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Help at Home is looking to hire a Customer Service Assistant in our Intake/Sales Department out of our Horsham, PA office. 

General Description:

Handles telephone inquiries and expands our client base, along with departmental administrative duties. Demonstrates Help at Home’s core values by providing friendly, conscientious, and caring service.

Primary Responsibilities:

  • Receives and responds to incoming calls and inquiries into agency services
  • Coordinates procedures to qualify potential new clients for reimbursable services:
    • Notifies the state to visit the potential client
    • Sets up a visit to the home with the Client Coordinator who will deliver information, service plan and contract
  • Performs proactive outreach to source new prospects:
    • Follows up on the existing database of individuals who have not yet contracted services
    • Follows up on leads
  • Maintains the Bolt database with results of all contacts
  • Performs other duties as assigned

Competencies:

  • Knowledge and Experience: 2 years of college plus prior experience with customer service or telephone sales is preferred
  • Personal accountability: Self-motivated; organized; maintains confidentiality; complies with all policies and procedures
  • Interpersonal Skills: Friendly, persistent and confident; Demonstrates the ability to function as a team member; Excellent communication skills, negotiation skills and the ability to influence outcomes
  • Physical Demands: Ability to sit for long periods of time and use a pc keyboard; Able to deal with stress and conflict appropriately; Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
 

Recommended Skills

Interpersonal Skills
Communication
Attention To Detail
Self Motivation
Administration
Customer Service

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