Department

SCHOOL OF PUBLIC HEALTH - BLOO (BL-SPHB-IUBLA)

Job Summary

A Technology Support Specialist in the School of Public Health-Bloomington IT Services (SPHBITS) has five major responsibilities: diagnose, troubleshoot, and take corrective measures on software, hardware, and network service requests; coordinate all equipment deliveries and confirm systems are current on updates, patches, and service packs, as well as address any compatibility issues; assist in overseeing the reception station that is responsible for answering phones and addressing walk in traffic; diagnose, troubleshoot, and take corrective measures as it relates to classroom technology emergencies; and collaborate with all other SPHBITS team members and act as a liaison between customers and UITS Tier-2 IT support.

Required Qualifications

Associate degree in Computer Science, Computer Systems Technology, or a closely related field and one year of computing or technical support experience in a customer service environment.

Directly related work experience may be substituted at a ratio of two years of progressively more responsible experience for each year of education.

Experience using and/or supporting audio and visual equipment. Strong problem solving and analytical skills. Ability to support a team orientation, and ability to work in a dynamic and diverse work environment. Ability to prioritize tasks and work independently. Ability to effectively communicate and exchange information using a variety of mediums with a wide diversity of people, including ability to clearly communicate current work with other team members and clientele. Interpersonal skills. Strong customer orientation and ability to work under stressful conditions while maintaining a positive attitude and professional demeanor.

Preferred Qualifications

Two years of computing or technical support experience in a customer service environment.

Job Classification

Salary Plan: SS

Salary Grade: 0H

FLSA: Nonexempt

Job Function: Information Technology

Posting Disclaimer

This posting is scheduled to close at 11:59pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but it will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.