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Call Center Representative

Collabera Austin, TX Contractor
$15.00/ hour
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Description/Comment:



Must be available for any 8 hour shift from 7 am to 7 pm.

We are unable to accommodate schedule change requests during the first 90 days. This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions (we provide extensive 90 day training program).

Assists with problem resolution, as needed.

Responds to phone inquiries in a prompt, courteous and concise manner.

Documents all encounters in clear and concise online logs.

Transfers callers to other Call Center units as needed.

Meets individual performance standards.

Performs other duties as may be assigned by management.

Attains and maintains strict required attendance and performance metrics.

Additional

Job Details:Must type 30 wpm.

Must be effective at multi-tasking.

Prior Medicaid experience preferred.

Prior Call Center experience preferred.




call center customer service medicaid
 

Recommended skills

Scheduling
Management
Multitasking
Performance Metric
Medicaid
Claims

Location

Salary Details

This salary was provided in the Job Posting.
$15
Hourly Salary

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Call Center Representative
$15.00/ hour
Estimated Salary: $70K
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Job ID: 221814

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