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Customer Service Representative at TALENT Software Services

Customer Service Representative

TALENT Software Services Elizabethtown, PA Contractor
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Job Summary: Talent Software Services is in search of a Customer Service Representative for a contract position in Elizabethtown, PA. Opportunity will be four months with a strong chance for a long-term extension.

Primary Responsibilities/Accountabilities:
  • Attract potential customers by answering product and service questions; suggest information about other products and services.
  • Open customer accounts by recording account information into NetSuite operating system.
  • Maintain customer records by updating account information into NetSuite operating system.
  • Input orders into NetSuite operating system.
  • Resolves product or service problems by clarifying and recording of the customer's complaint in NetSuite operating system;
  • Determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction/adjustment; follow up to ensure resolution.
  • Assist with candy packaging needs
  • Other job duties as assigned

  • High school diploma or equivalent
  • General computer knowledge/skills. Proficient with Microsoft Office Software; ability/willingness to learn specific job-related software packages
  • Ability to read and speak English
  • Quality Focused, ability to problem solve, strong listening skills, phone skills, ability to resolve conflict, ability to Multi-task.
  • Demonstrated ability to work with the public (our customers and prospective customers) pleasantly and successfully as a representative of the Wilbur chocolate brand.
  • 60% Provide a high level of customer service for retail customers and the retail employees and enter and monitor orders in the retail operating system Netsuite. Communicate effectively with warehouse and store employees to ensure customer orders are processed as requested by the customer.
  • 20% Problem solve as related to the service and sales function of the role.
  • 20% Assist with special orders, & projects.

  • Read, write and speak English clearly.
  • Exercise general computer knowledge/skills. Must be proficient with Microsoft Office software and have the ability to learn specific job related software solutions.
  • Ability to assist customers and represent client's Cocoa & Chocolate ethically and at a high quality level.
  • Work in a fast paced environment
  • Work with a diverse team
  • Demonstrate dependability and a positive attitude
  • Scheduled shift hours between 8am-6pm. Work additional hours and Saturdays as needed
  • Ability to write neatly and have good organizational skills
  • High School diploma or equivalent (minimum)
  • 2 year associate degree in related field (high want)
  • Customer Service/call center experience - 2 years
  • Strong organizational and prioritizing skills
  • Excellent communication skills

If this job is a match for your background, we would be honored to receive your application! 
Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire and permanent placement. Let's talk!

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Job ID: 20-01488


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