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Billing Coordinator at Russell Tobin & Associates

Billing Coordinator

Russell Tobin & Associates Mason, OH Full-Time
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Title: Billing Coordinator

Location : Mason, OH, 45040

Duration: 6+ months

Job Description:


  • Manage all aspects of Client Operational Support post-implementation for Commercial clients.
  • Responsibilities include implementation support and thought leadership for client initiatives, provide cross functional leadership for projects/issues, conduct client data analysis, understand operational processes and systems, and support client growth by partnering with the Account Manager.
  • Lead projects and organizational initiatives.

Key Responsibilities:

  • Maintain proper internal controls and risk management with respect to the membership processing & reconciliation, billing, and claims processing.
  • Has an analytical responsibility for resolution of member eligibility, claim and billing discrepancies.
  • Responsible for ensuring constituent satisfaction, with creative thinking and quick response & resolution.
  • Effectively manage client initiatives including:
  • Overall management and execution of specific client operational projects: define scope, create project timeline with defined key deliverables, complete business requirements, drive resolution of non-standard requests.
  • Provide complete and timely communication and reporting to manager related to client projects in process.
  • Comply with standards of administration as defined by functional areas.
  • Responsible for meeting deadlines as defined by clients and various functional areas.
  • Lead the post-implementation operational support of operations issue resolution.
  • Analyze, report and drive for resolution of membership, billing, and claims processing trends with the goal of improving effectiveness.
  • Participate in client meetings to ensure understanding of client needs and provide operational guidance.

Minimum (Required) Qualifications:

  • Bachelor’s Degree or equivalent experience
  • 2 years client-facing experience
  • 2 years’ experience in an operational liaison role
  • Strong B2B customer service focus
  • Ability to troubleshoot, analyze and problem solve on projects and data issues
  • Ability to work well independently, under pressure and multi-task
  • Knowledge of Microsoft, including advanced MS Excel and MS Access

Recommended skills

Customer Service
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Job ID: 283132


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