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  • Fort Smith, AR

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On-Site Support Rep-Functional - United States

CH2M & Jacobs • Fort Smith, AR

Posted 19 days ago

Job Snapshot

Full-Time
Oil Refining - Petroleum - Drilling
Other

Job Description

Jacobs is one of the worlds largest and most diverse providers of full-spectrum technical, professional and construction services for industrial, commercial and government organizations globally. The company employs over 74,000 people and operates in more than 40 countries around the world.

 
 

We are looking for a Functional On-Site Support Representative to support the Patriot Excalibur (PEX) program at Fort Smith, AR.

 
 

Patriot Excalibur (PEX) is USAF software used to automate processes such as scheduling, training, and standardization/evaluation in squadron sized units using an Agile software engineering approach.  The successful candidate with be responsible for working with the team to provide guidance on real world utilization of PEX and conduct test activities.

 
 

Job Summary:
Under governmental direction, provide software and systems engineering tasks for the requirements, design, implementation, integration, and support of all software and associated documentation for new, upgraded, and existing PEX capabilities.  Using an Agile software engineering approach, specific functional requirements are fluid throughout the life cycle of the project.  The PEX program is conducted in accordance with Agile principles, one of which states: welcome changing requirements, even late in the development.  Through the iterative process of requirements and product definition embodied in the Agile approach, capabilities may be reduced and new capabilities added to the PEX system over the course of the period of performance.

 
 

Work Scope (Duties & Responsibilities):

 
     
  • Oversee PEX implementation, upgrades, and disposition; ensure PEX hardware and software versions are compatible  
  • Manage PEX security permission levels, user list, and access levels  
  • Provide initial, continuity, or refresher training to local users on-site in the operations of PEX features and upgrades  
  • Troubleshoot PEX software, hardware problems found by the user at the unit or squadron to provide problem identification, resolution and tracking to include logging the problem, duplicating through testing and analyzing until a resolution is found  
  • Maintain control and cognizance over USAF unclassified/classified data.
 

*This list is not intended to be all-inclusive and may be expanded to include other duties and responsibilities.

Two (2) years of college and five (5) years of directly related experience or a combination of education, certifications and relevant experience for a total of seven (7) years.  Progressive relevant training and/or certification in appropriate discipline may be substituted for one (1) year of the education or experience requirement.

 

***Must be eligible for a TS/SCI clearance***


Knowledge, skills & abilities required:

  • Operational flying and non-flying experience in training, Stan/Eval, scheduling, and readiness experience is highly desirable
  • Patriot Excalibur experience highly desirable
  • Understanding of and ability to analyze/troubleshoot hardware, software, and Windows operating systems
  • Dependent upon local unit requirements, knowledge of networking hardware/software over classified and unclassified government networks may be required

Training & Certifications:

Performance Work Statement (PWS) may define and require specialized training and/or Certifications in order to effectively satisfy work requirements.


Guidelines (level of supervision required to perform):

  • Must be able to work independently but within the framework established by the supervisor and/or customer.

Complexity of tasks/responsibilities:

  • Must be able to identify and analyze important factors and conditions in order to recognize and apply an understanding of interrelationships, and anticipate customer need.
  • Must decide course of action based on analyses of the subjects and issues related to the assignments and select the appropriate course of action from acceptable alternatives.
  •  Must be able to work independently and with minimal to no supervision

Essential Functions/Requirements:


Physical Requirements:

Light- Work usually requires standing or walking to a significant degree. Exerts up to 20 lbs. of force occasionally or up to 10 lbs. of  force frequently to move objects.  Must be medically and psychologically fit for deployment as defined in DoDI 3020.41, Enclosure 3. 


Work Environment:

Must maintain a positive work atmosphere by behaving and communicating in a manner to get along with customers, clients, co-workers and management.

Must be able to work independently and with minimal supervision.


Equipment and Machines:

Standard office equipment and machines, computer workstation.


Attendance:

With the exception of STD/LTD/FMLA & approved time off, attendance is considered essential.

Must be able to work within the shift hours of 6:00 a.m. and 6:00 p.m.

May be required to work outside of normal shift hours when required for mission support.  Must be flexible to support the customer.


Travel:

Must be willing to deploye under peacetime and armed hostility conditions to support assigned units in a theater of operations of the U.S. Armed Forces depoloyed outside of the United States.  Occasional travel required for training and MPUC.


Other Essential Functions:

Must be able to secure and maintain a DoD security clearance.

Must pass drug testing.

Must be able to read and write effectively in English.

Must embrace Beyond Zero/Safety principles of Jacobs to include; adhering to safe work practices and standards while performing daily tasks, taking responsibility for own and coworkers' safekeeping and encouraging other to work safely.

Must maintain a positive work atmosphere by behaving and communicating in a manner to get along with customers, clients, co-workers and management.

Must perform work activities requiring interaction, negotiating, instructing, supervising, persuading or speaking with others.

Must be able to work under supervision and respond appropriately and professionally to criticism from a supervisor.

Must be resident in the local area of the main supported unit.  

The Jacobs System Lifecycle Group (SLG) enables the success of Department of Defense (DOD) and other Governmental organizations by providing unmatched systems life-cycle solutions. As a partner to our clients, we focus on innovative and cutting edge solutions that drive value. We take pride in sustaining a strong culture by remaining true to our four Core Values:  PEOPLE are the heart of our business, CLIENTS are our valued partners, PERFORMANCE excellence is our commitment and profitable GROWTH is an imperative. Jacobs offers a partnership in which you can grow personally and professionally with the advantages of strong leadership, competitive compensation and rewarding career paths. Come join the team whose work is destined to have a long-range effect on future generations.


#cjpost          



Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.

About Jacobs

Jacobs leads the global professional services sector delivering solutions for a more connected, sustainable world.

With $15.0 billion in combined revenue and a talent force more than 77,000 strong, Jacobs provides a full spectrum of services including scientific, technical, professional, construction- and program-management for business, industrial, commercial, government and infrastructure sectors.

For more information, visit <web address removed>

Job ID: 1348082
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