Ultimate Staffing Services is looking for exceptional customer service representatives who are fluent in Spanish/English for clients located in the Northern Baltimore County area. As the Customer Service Representative, you will provide professional customer service to both internal and external customers. You will collaborate with customers and service center personnel to resolve issues.
Answers incoming calls from customers, internal and external staff
Accurately and promptly document orders, requests and customer information
Troubleshoot and resolve customer issues and problems in a quick and efficient manner
Works efficiently within the team environment of the customer service department and contribute to team task accomplishment
Must be able to escalate any customer service questions that cannot be answered to Supervisor or in the absence of a supervisor to a Team Lead
Must keep constant professionalism and phone etiquette
Performs other tasks as assigned by the supervisor to support the goals of the company
Experience working within a call center
Fluent in Spanish/English, both written and spoken, is mandatory
Excellent written and oral communication skills required
Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers
Use sensitivity and compassion when helping customers
Must have a high energy level and a passion for customer service
Full time - Temp or Temp to Perm
Shift time may vary depending on client requirements
$16 - $19 per hour - based on experience and skills
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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Job ID: JO-1907-65304
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