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Account Manager-Service Delivery

Conduent, Inc. Tucson Full-Time
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Overview

As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities


Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile


Rewards

  • Healthcare
  • Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance
  • Maintaining a work/life balance is the key to success.

  • Collaboration
  • Department learning opportunities and company-wide digital knowledge share.

  • Compensation
  • Competitive salaries.

  • Family Support
  • Additional resources to support employees with families.

  • Professional Development
  • Conduent offers programs to help advance the careers of our employees.



Responsibilities



About Conduent

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at URL blocked - click to apply.



Job Description Req ID: 2019-8828
Locations: Tucson, Arizona, United States
Job Type: Full-time regular

Account Manager-Service Delivery

Ideal candidate will provide excellent service delivery, new client implementation, along with addressing any issues associated with the platform.  

  • Maintain and increase revenue with client by building relationships and upselling
  • Interfaces with existing client to provide a single point of contact/escalation for service delivery
  • Prepare quarterly business plan for client to address goals

- Coordinate implementation and new account set-up for new clients to maximize client savings, satisfaction and compliance with the contract. 

- Proactively identify service problems or issues and resolves client concerns and conflicts. 

- Demonstrates supervisory skills to successfully manage a small staff. 

 What U need to WIN:

- B.S required (MBA pref) 

- Workers’ Compensation or Bill Review exp strongly pref

- 5+ years’ experience in a service delivery. 

- Understanding of healthcare cost containment, WC Regs and rules

- Exercise judgment within broadly defined practices and policies for obtaining results. 

- Experience in service planning and customer advocacy. 

- Strong analytical and problem-solving skills. 

- Highly effective communication skills to maintain and develop long term business relationships

- Excellent organizational skills

Ability to travel and work as needed                      

If the timing is right, and you have the required skills… please URL blocked - click to apply



Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the 'Submit' button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:URL blocked - click to apply.

 

Recommended skills

Finance
Complex Problem Solving
Health Care
Accounting
Service Delivery
Communication
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Job ID: 2019-8828

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