Icon hamburger
Briefcase

Create Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
No Thanks
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds!
On the next page, you'll build a resume in 3 steps thanks to our AI technology
8-15 characters
Contains Number
Contains Lowercase
Contains Uppercase
Contains Special Character
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default5

Client Care Representative (Flexible)

Mommy Jobs Online Galeton, CO Full-Time
Apply on company site

Create Job Alert.

Get similar jobs sent to your email



Description

Remote Flexible Jobs ([ Link removed ] - Click here to apply to Client Care Representative (Flexible)) is seeking a Client Care Representative.

POSITION TITLE: Client Care Representative 1 Phone and/or Chat
REPORTS TO: Client Care Supervisor
LOCATION: Remote (Work at Home)

We are Remote Flexible Jobs, working hard for the hardest working!

NO SALES, NO OUTBOUND CALLS, ALL CUSTOMER SERVICE, & FLEXIBLE SCHEDULES – A REAL WORK AT HOME OPPORTUNITY!

In a world where the hardest working Americans are strapped for both time and money, Remote Flexible Jobs is on a mission to be their advocate. For many of our clients, the tax return is the most important financial event of the year, and the biggest paycheck many will receive. We would like your help in making their overall experience with Jackson Hewitt one they will tell their friends and family about!

POSITION SUMMARY: The Client Care Representative I position is responsible for providing a world class experience to our current and potential clients by answering calls or web chats in a Work at Home Contact Center environment. You will resolve 1st Tier level interactions via phone and chat, or escalate to Tier 2 upon Client request or applicable resolution path.

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform the job successfully, the individual must be able to execute each essential duty listed below satisfactorily. Other duties, assignments and specific projects may be assigned at the discretion of executive management.

  • Use available tools, knowledge base, and communication skills to effectively research and transmit accurate information with a goal of resolving the Client’s reason for contact in one call.
  • Take ownership in assisting, researching, resolving, or escalating Client issues.
  • Verbally de-escalate and handle difficult Client situations.
  • Understand and implement new information and procedures efficiently and professionally.
  • Understand detailed policies and procedures and explain these to the Client in a manner which is easily understood.
  • Utilize multiple systems to access Client information, research issues, educate and solve the Client’s reason for contact.
  • Accept and implement Quality and Performance Management Coaching / Feedback.
  • Handle and hold secure confidential and sensitive Client information.
  • Diligently and accurately document Client records and cases.
  • May be asked to assist with other program support including email, web chat, co-browse, outbound and other support initiatives.

Salary:$18.00 to $21.00 /hour

Let's Get Started!

Apply and register today at [ Link removed ] - Click here to apply to Client Care Representative (Flexible) and select the Remote Customer Service Job Network.

Please reference user code RFJTanyaPhilip.

Please contact our office staff at

1-405-633-0079
if you have any further questions.



Job Requirements

EDUCATION AND EXPERIENCE:

High School Diploma or GED is required. 1 to 2 years of relevant Contact Center experience.

Must demonstrate excellent voice quality, inflection and present a professional, courteous, patient demeanor and the ability to maintain a confident, friendly and helpful tone in conversation.

Bilingual- Spanish is a plus!

Excellent computer navigation and data entry skills. Proficiency with learning new technology and system applications.

WORK AT HOME REQUIREMENTS:

Windows 10 PC with minimum of 4 GB of RAM and Google Chrome as main browser. Wired or Wireless Network speed at or above 20 mbps.

A quiet room with no background noise or possibility of audible interruptions. Dual ear USB Headset with a microphone and noise cancelling function.

PHYSICAL DEMAND AND WORK EFFORT:

Keying / typing, sitting, standing, walking. Minimum of 35 WPM.

Constant mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness in a Work at Home Contact Center environment.

Compliance with company attendance standards. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

FLSA status: Seasonal, Hourly, Non-Exempt.

 

Recommended skills

Multilingualism
Data Entry
Spanish Language
Friendliness
Confident And Emotionally Stable
Navigation
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 15446

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.