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Customer Care Rep I

Brinks Incorporated Coppell Full-Time
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Brink’s U.S., a division of Brink’s, Incorporated, is the premier provider of armored car transportation, currency and coin processing, ATM servicing and other value added services to financial institutions, retailers and other commercial and government entities.  The company has a proud history of providing growth and advancement opportunities for its employees.  We have a challenging opportunity for a Customer Care Rep I.

Job Summary:
The Customer Care Representative I is responsible for reviewing internal systems and customer provided information to validate, support, and service the customer by completing the processes across all lines of business.  Responsibilities will include research validation of all customer inquiries received from various sources (phone, E-mail, or Web) to be followed up until a resolution is completed in a timely and accurate manner.

Key Responsibilities:

• Manage verbal and/or written customer requests/inquiries efficiently
• Manage day-to-day customer requests, all service related issues by resolving problems to minimize customer escalations
• Manage and Service the needs of our customers and resolving inquires within the set timeframe established by the department
• Interact with customer, branch operations and other Brink’s partners as and when required to effectively process all requests
• Ability to thrive in a fast-paced work environment
• Follow Standard Work Instructions utilizing best practices through the complete customer lifecycle, from initial data gathering to resolution
• Actively participate in team huddles and provide feedback on continuous process improvement



Minimum Qualifications:
• Minimum of 1 year experience in a corporate environment
• Minimum of 1 year experience using Microsoft Office products to include Word and Excel
• Minimum of 1 year experience with direct customer interaction
• High school education or equivalent
Preferred Qualifications:
• Brinks product line knowledge
• Experience working at a financial institution
• Experience working in a Team Environment
• Advanced usage of Excel
• Experience using Microsoft Dynamics or similar systems of record
Professional Skills:
• Good interpersonal/communications skills
• Exceptional written and verbal communication abilities
• Excellent interpersonal and presentation skills
• Strong problem solving skills
If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink’s U.S.  We provide a competitive salary, medical, dental, vision and life insurance plans. In addition, we offer a 401(k) plan with company match.  If you are interested and meet the requirements for this position, please apply.

Brink’s, Incorporated is an Equal Opportunity / Affirmative Action Employer, and is committed to maintaining a drug-free workplace.

#LI-CM1

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Skills required

Customer Service
Problem Solving
Listening
Resolve Customer Issue
Retention Management
Help Customer

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Customer Care Rep I
Estimated Salary: $64K
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Job ID: 29608

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Based in Richmond, Virginia, Brink’s is a global leader in security-related services for banks, financial institutions, mines, retailers, diamond and jewelry industries, pharmaceuticals and a variety of other commercial and governmental customers. From armored transportation to cash management, our services also include money processing, long-distance transport of valuables, vaulting and other value-added solutions. We deliver innovative services and solutions that contribute to critical business intelligence, improved productivity and enhanced security.

Brink's is founded on a heritage of trust and a reputation as the most reliable name in the industry. We currently employ over 70,000 people worldwide, serving customers in more than 100 countries. Today, thousands of companies across the globe entrust Brink's with their most precious assets.

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