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Business Banking QA QC Analyst at Citizens Financial Group, Inc.

Business Banking QA QC Analyst

Citizens Financial Group, Inc. Westwood, MA (Onsite) Full-Time
Job ID: 24982

Full/Part Time: Full Time

Shift: 1ST


The Business Banking Consumer QA/QC Analyst is responsible for executing on established QC program for Business Credit Services by gaining a thorough understanding and assessment of the current process. The candidate will be responsible for identifying exceptions to stated Business Banking credit policy and regulatory requirements. This role will require the ability to partner with business line and risk management to independently test the quality and consistency with credit policy requirements. This role will take ownership of root cause analysis and remediation coordination, if required.

Primary responsibilities include

* Conduct the Quality Control testing within Business Credit Services functions to meet all regulatory requirements, perform reporting of the results to leadership and ensure proper escalation processes are followed when necessary.
* Development of the Quality Control testing procedures to ensure compliance with our regulatory and internal policy requirements.
* Critical thinking skills required to recommend process enhancements and identify additional gaps.
* Ability to learn and navigate multiple systems.
* Proven ability to work independently with limited oversight.


* Strong experience in analyzing data and identifying process and procedure improvements.
* Strong experience in operational quality control testing practices.
* Intermediate to advanced skills in Excel, PowerPoint, etc.
* Strong analytical and organizational skills with the ability to communicate effectively, both written and orally, with all levels of management and business partners.

Education, Certifications and/or Other Professional Credentials

* Bachelor's degree required or 5+ years Bank credit, Risk or Analytics experience

Hours & Work Schedule

* Hours per Week: 40
* Work Schedule: Monday-Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received

The Banker's Bank of the Year

Dave Thomas Foundation for Adoption Top 100 Best Adoption-Friendly Workplace


Noteworthy Company for Diversity

Human Rights Campaign Best Places to Work for LGBTQ Equality

Military Friendly Employer

Recommended Skills

  • Analytical
  • Communication
  • Coordinating
  • Critical Thinking
  • Curiosity
  • Data Analysis
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