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  • Mexicali, Baja California

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Customer Service Representative

Uline Mexico • Mexicali, Baja California

Posted 1 month ago

Job Snapshot

Full-Time
Other Great Industries
Customer Service

Job Description

Customer Service Representative
Starting at $25,000 pesos per month

Mexicali Branch
Carr. Mexicali - Aeropuerto KM 17, Int Blvd Nicaragua #800
Desarrollo Industrial Nicoya
Mexicali, B.C. Mexico 21607

In this role you will work in Uline's state-of-the-art Contact Center, guiding customers through their orders via phone, email or online chats. Our employees are passionate about providing impeccable service. They worry about the details and solve problems so our customers don't have to.

Uline will invest in your success through a 4-week training program, side-by-side shadowing sessions with experienced customer service representatives, access to a supportive management team and continuous product and procedure training. We empower you to make decisions so customers are taken care of quickly and accurately.

Are you ready to represent a company that stands out in its commitment to providing world-class service to its customers? If you share our passion for superior customer service and have what it takes to make each customer experience rewarding, then Uline is the company for you.

AVAILABLE SHIFTS:
Monday - Friday, 9 AM to 7 PM

POSITION RESPONSIBILITIES
  • Guide and process customer orders in a fast-paced environment using world-class technology.
  • Communicate with customers via phone, email and chat.
  • Help customers navigate Uline's website and place orders online.
  • Provide knowledgeable answers to questions about products, pricing and availability.
  • Work with Uline's internal departments to meet our customers' needs.
  • Help resolve product returns, respond to shipping inquiries and answer order status questions.
  • Submit quotes for large quantity orders and custom items.

MINIMUM REQUIREMENTS
  • Bilingual - 100% fluent in both English / Spanish (read, speak, write).
  • Bachelor's degree or high school diploma with 3+ years of relevant experience. Bachelor's degree strongly preferred.
  • Desire to provide the best possible experience for our customers.
  • Thrive in a fast paced environment with coaching support.
  • Dedicated to excellent attendance.
  • Available for 4 weeks of training, Monday - Friday, 9 AM to 7 PM.

THERE'S NO LIMIT TO WHAT YOU CAN ACCOMPLISH!

We're growing fast and looking for future leaders and problem-solvers who are ready to grow with us. If you have passion for what you do, then we'll provide the tools you need for success. Plus, you'll also receive fantastic benefits and perks that create an outstanding work environment for everyone at Uline.

BENEFITS
  • Complete insurance coverage that includes medical, dental, vision and life insurance plus wellness programs.
  • Savings fund with employer match.
  • Paid holidays and generous paid time off.
  • Bonus programs include annual performance, sales goals and profit sharing.
  • Company-paid professional development classes, in-house speaker sessions, workshops, industry seminars and conventions.
  • Tuition Assistance Program that covers professional continuing education.
  • Scholarship program for children of employees.
  • Charitable donation-matching program to support your favorite charity.

ABOUT ULINE

Uline is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America. We're a family-owned company known for incredible service and quality products. We offer same-day shipping on over 36,000 products found in our 788-page catalog and on our state-of-the-art e-commerce website.

Our quality products, huge inventory and ongoing expansion fuel our incredible growth. This is a great time to join Uline!

EEO/AA Employer/Vet/Disabled
Uline is a drug-free workplace.
Job ID: 2664BR
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