Kelly Services connects talented professionals with opportunities to advance their careers. We currently have an exciting opportunity available as a Customer Care Representative located in the Roanoke, VA. Opportunity is with an industry leading health insurance company!

• Title: Customer Care Representative
• Location: Roanoke, VA
• Duration: 3+ months Contract (possible temp to hire)
• Pay Rate: $15.50/hr
• Shift: Must be flexible to work any 8 shift between 8:00am and 9:30pm Monday through Friday plus the weekends - 2 days off per week = 40 hours per week 

  Essential Duties and Responsibilities:

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Call center based role receiving inbound calls assisting members with their prescription drug plan needs.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.
• Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering and troubleshooting.
• Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
• Seeks, understands and responds to the needs and expectations of internal and external customers.
• Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.

  Education / Experience:

• Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which
• Customer service background 2+ years.
• Call center and/or healthcare background a plus.

  At Kelly Services®, we work with the best. Our clients include 99 of the Fortune 100™ companies, and more. than 70,000 hiring managers rely on Kelly® annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. As a Kelly Services candidate you will have access to numerous perks, including:

• Exposure to a variety of career opportunities as a result of our expansive network of client companies. 
• Career guides, information and tools to help you successfully position yourself throughout every stage of your career.
• Access to more than 3,000 online training courses through our Kelly Learning Center
• Weekly pay and service bonus plans.
• Group- rate insurance options available immediately upon hire (Available for purchase and administered by a designated third-party vendor).

  It's a great opportunity to get your foot in the door and gain valuable experience so apply today!! **Important information:  This position is recruited for by a National Kelly Recruiter, not your local Kelly branch. The position requires working at the company job site.  Please submit your resume to be considered for this position by pressing the “SUBMIT RESUME” button below. #MD2019  

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.