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Customer Service Representative

Kelly Services Indianapolis Full-Time
$16.00/ hour
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Customer Service Representative / Indianapolis, Indiana   Kelly Services is currently seeking Customer Service Representatives for one of our top insurance clients in Indianapolis, IN. As a Customer Service Representative placed with Kelly Services, you will be responsible for coordinating cases for pre-certification and prior authorization review. Our client’s fast-paced, team-oriented environment is the perfect place to take career to the next level.   Pay rate:  $16.00 per hour Hours:  Mon – Fri  40 hours - 9:30am - 8:00pm - must be able to work an 8 hour shift between these times.  Must be available to work until 8pm. Long term, possible temp to hire   Additional responsibilities include:  

  • Managing incoming calls or incoming post services claims work
  • Determines contract and benefit eligibility
  • Provides authorization for inpatient admission, outpatient pre-certification, prior authorization, and post service requests
  • Refers cases requiring clinical review to a Nurse reviewer
  • Responsible for the identification and data entry of referral requests into the UM system in accordance with the plan certificate
  • Responds to telephone and written inquiries from clients, providers and in-house departments
  • Conducts clinical screening process
  • Checks benefits for facility based treatment
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner

Job Requirements:  

  • Requires a High School diploma or GED
  • Good customer service skills
  • Call center experience
  • 1 years of customer service/call center experience
  • Good attendance, professional and courteous attitude

  As a Kelly Services candidate you will have access to numerous perks, including:

  • Exposure to a variety of career opportunities as a result of our expansive network of client companies 
  • Career guides, information and tools to help you successfully position yourself throughout every stage of your career
  • Access to more than 3,000 online training courses through our Kelly Learning Center
  • Weekly pay and service bonus plans
  • Group- rate insurance options available immediately upon hire*

  Apply Today!   *Available for purchase and administered by a designated third-party vendor #MD2019 

Why Kelly®?

At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

About Kelly Services®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit URL blocked - click to apply and connect with us on URL blocked - click to apply, URL blocked - click to apply and URL blocked - click to apply.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. URL blocked - click to apply


Recommended skills

Customer Service
Customer Relationship Management
Authorization (Medical)
Call Centers
Data Entry


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Customer Service Representative
$16.00/ hour
Estimated Salary: $70K
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Job ID: US41L3MM_BH1551579


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