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Company Contact Info

  • La Vergne, TN 37086
  • Recruiter
  • Phone: 615-385-1977
  • Phone:: 615-734-0780

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IT Support Specialist

Robert Half Technology • La Vergne, TN

Posted 3 days ago

Job Snapshot

$55,000 - $60,000/Year
Computer Hardware, Computer Software
Engineering, Information Technology, Design

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Job Description

Ref ID: 03930-0010950031

Classification: Desktop Support

Compensation: $55,000.00 to $60,000.00 per year

This is a job where you will need to excel at explaining intricate technical information to the non-technical user. A driven individual who is most productive in an active and positive environment is the ideal candidate for this position. Robert Half Technology has a IT Support Technician role that may be the position for you, if you match these qualities. The ideal candidate for this position is motivated and has effective problem-solving abilities. This Desktop Support Analyst role is full-time in nature and is based in the Lavergne, Tennessee, area. How you will make an impact - Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems - Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities - Solve computer problems, and implement appropriate action/solutions - Interact regularly and effectively with ticket submitters - Match hardware repairs with the appropriate vendors - Keep up, explore, and fix computer systems, hardware, printers, and computer peripherals - Supply computer desktop support in accordance with established policies and procedures This is a direct opportunity with great benefits and a laid back environment. Plan-to-Placement: Resume review -> Onsite Interview with HR and Final Phone Interview with IT Manager Salary: $60K + bonus potential Benefits/Bonus: 401K with match, profit sharing, Cigna health insurance plans- low deductible and high deductible with HSA contribution/company match, Life Insurance, LTD, STD, Dental, Vision PTO and 11 paid holidays. Relocation (yes/no): No Years of Experience: 4+ Education Level: Degree or equivalent experience Job Summary: Works directly with the IT Manager to oversee any end user IT support needs primarily for the LaVergne location and minimal travel to their OH and AL offices. This IT Support Specialist will answer support calls, emails, face-to-face issue requests for hardware/Network/Software/ System support. General Responsibilities: Works in a Windows environment in O365, Skype, Dynamics, future SAP knowledge would be nice-to-have, ShoreTel, Active Directory, PC and VoIP support. Three Keys: 1) Oversee Servers, VoIP, End User IT Support 2) Nice to Have- Experience with Dynamics or SAP (Will be transitioning soon to SAP) 3) Nice to Have- SQL Server or knowledge of PLC If interested please send updated resumes directly to Onsite interviews as early as next week (4.22).

Job Requirements

- Ability to quickly write reports, business correspondence, user instructions, and procedure manuals - Skills in Scanning Tools - Wide ranging experience with Printer Hardware - Well-founded grasp of switches - General familiarity with SAP - Good understanding of scanner - SQL Server experience required - Quality experience with Software Installation - Experience with Server Administration - Proven knowledge of routers - Server Infrastructure experience preferred - Earlier work involving Troubleshoot Hardware - Previous experience working with Scanning Equipment - Practical knowledge of dynamics - Proficiency in Server Hardware - Solid understanding of ShoreTel - VOIP - 3+ years of desktop support or other related experience

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
Job ID: 03930-0010950031
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