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Desktop Support Technician

Apex Systems Tewksbury Contractor
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Apex Systems, the nation’s second largest IT staffing firm, has an immediate opportunity for a Desktop Support Technician to support a Windows Refresh project for one of our top clients in Tewksbury, MA! Please find the details below.

If interested and believe you are 80% qualified, please email your word resume to Gillian Gray at Email blocked - click to apply.

Desktop Support Tech Overview

Start Date: ASAP

Contract Length: 6 months – 1  years with the possibility to convert perm (This assignment is anticipated to last 6-12 months; however, Apex Systems cannot guarantee the length of this assignment.)

Shift: Monday – Friday; 8 AM – 5 PM

Pay: $15 – 18/hr – negotiable based on experience

Principal Duties and Responsibilities:

  • Troubleshooting and repair of OS's, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications.
  • Troubleshooting hardware issues for both PCs and laptops (HP environment)
  • PC/Laptop parts replacement down to the system board level
  • Apple iDevice support
  • Imaging, data wiping, and asset control
  • Detailed ticket documentation
  • New hire deployments
  • International travel laptop deployments
  • VTC and A/V meeting support
  • PC refresh deployments

Required Skills and Competencies:

  • 2-4  years of consistent experience in IT Deskside/Desktop support, consisting of either refresh project support, break/fix support, or combination of both.
  • At least 2  years in an enterprise type environment with 1000+ end users.
  • Excellent Windows 7/10 and Microsoft Office Suite trouble shooting skills, as well as hardware trouble shooting skills.
  • Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills, and Windows 10 configuration skills REQUIRED. 
  • Must be able to work in a team environment and collaborate with various team sections and groups. 
  • Service Now ticket system experience a PLUS. 

*Please note that as a contract employee of Apex Systems, you’d be eligible for health, dental, vision, and life insurance; direct deposit, weekly pay, and our referral program*

Is this opportunity not exactly what you are looking for? No problem! We have offices and opportunities across the country—visit our Talent Network to see what else is out there: URL blocked - click to apply

f race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

 

Skills required

Technical Support
Resolve Technical Issue
Provide User Support
Operating Systems
Provide Technical Assistance
Provide Desktop Support

Location

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Desktop Support Technician
Estimated Salary: $92K
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Job ID: 975622

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WHAT WE DO:

Apex Systems is a division of the 2nd largest IT staffing and services firm in North America. From consulting to staff augmentation, we connect top tech talent with great companies in all industries.

OUR CREDENTIALS: 

Apex earned Inavero’s Best of Staffing™ Client Diamond and Talent Awards for providing superior service to clients and job seekers, putting the company in the top 2 percent of all U.S. staffing agencies.

SUPPORTING OUR CONTRACT EMPLOYEES:

We take the time to understand a candidate’s talents and needs to ensure a good match with companies for contract, contract-to-hire, and direct hire positions. Each recruiter within Apex is focused on a specific skill area within infrastructure, applications, and project management. This focused discipline enables our local recruiters to work directly with our candidate’s and focus their talent on the right position at the right time.

WHO OUR CUSTOMERS ARE: 

We serve Fortune 500, mid-market, and emerging companies from a wide variety of industries, including communications, energy, financial services, government services, healthcare, technology, and utilities. 

WHERE WE ARE: 

Apex has branches in over 70 locations across the U.S. and Canada and more than 1,000 employees dedicated to supporting the needs of our clients and contract team members. Visit www.apexsystems.com to find a local branch or connect with an Account Manager or Recruiter.

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